Customer support remote

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2025 - 2025 Digital Shopper and Stocking Overnights @ Walmart

Fulfill online orders, package items often in temperature-controlled areas, and prepare them for drivers or customer pickup. Communicate with customers regarding substitutions or other preferences and address inquiries. Stock shelves, replenish displays, and arrange products according to visual merchandising standards. Maintain inventory levels, track stock, and report low stock or discrepancies to supervisors. Uphold a professional demeanor and appearance by adhering to company policies.

2023 - 2024 Environmental Housekeeping Supervisor @ Bravia Health Hospital

Oversee and direct the activities of nurses and other clinical support staff including hiring, training, and scheduling personnel. Responsible for cleaning patient rooms and maintaining hospital environment standards.

2021 - 2022 Boarding Kennel Technician Supervisor @ Elk Park Animal Hospital

Provide leadership, assign daily tasks, train and mentor kennel staff on animal care safety protocols and facility maintenance. Oversee feeding, medication administration, exercise, behavior monitoring, and basic wellness checks. Ensure the boarding facility is clean, sanitary, and well-maintained, including managing cleaning schedules and use of disinfectants. Handle client inquiries, bookings, and provide excellent service during drop-offs and pick-ups.

2022 - 2023 Animal Care/Operations Manager @ Pearland Barkway

Managed daily activities, staff, and animal well-being while ensuring smooth business operations. Provided strong leadership, animal care expertise, business acumen, and customer service. Served as an emergency contact and ensured staff were trained to respond to urgent situations including medical and alarm calls.

2013 - 2021 Office Manager @ K&R Plumbing

Answered phone calls, handled inquiries and complaints from clients. Managed client appointment scheduling and paperwork. Billed clients and managed employee schedules. Ordered parts and supplies for the company. Provided employee coaching and fostered teamwork and collaboration.