Dedicated, self-motivated, sales goals driven.
I’m passionate about empowering my team to deliver an excellent client experience, resulting in retention and conversion. Discovering and implementing creative solutions through collaboration energizes me. Fast-paced environments where change rolls out fast is where I thrive.
Experienced in leadership, sales, coaching, customer experience, process implementation, and employee engagement and culture.
Leadership: coached, developed, and motivated a team of 8-12 sales reps
Tech startup: helped hire and scale Sales Development org from 5 people to 300+
Verbal communication skills: presented trainings, live demos, and file examples to team of 250+
Quota attainment: Exceeded team quota, performing 109% year to date
Coached sales reps on understanding client’s needs and pairing those with compelling value props, resulting in 109% quota attainment year to date
-Launched a market analysis training program for the team of 9 Account Executives in the Hospitality SaaS industry, which enabled performance optimization and more account expansion
-Built a robust sales planning and forecasting model through utilizing Salesforce and Excel, resulting in weekly and monthly projections within 5% accuracy
Increased application to commitment conversion from 19% to 45% through coaching, teaching, and mentoring a team of 12 outbound Account Executives, ultimately converting leads into $590mm volume
-Piloted a revenue intelligence platform, and transformed coaching practices by standardizing reporting and enhancing coaching efficiency by 25%
-Developed and led on-going trainings through presentations, live demos, and application examples, which encouraged critical thinking and doubled cash-out refinance volume
-Maintained a 4.7 CSAT rating throughout 6,000+ customer touchpoints through launching quality guidelines and providing targeted coaching to 8-10 inbound Sales Development Representatives
-Demonstrated strong project management skills by spearheading the implementation of a CSAT program, resulting in a 31% increase in customer satisfaction
-Revamped Retention Team’s incentive plan through collaborating cross functionally with many teams, driving $15mm recapture value by boosting agent motivation and productivity
-Grew the organization through supporting recruiting, interviewing, and hiring 90+ Sales Development Representatives and 20+ Sales Development Managers
-Founding member of the Sales Development Team, helped scale the org from 5 to 350 people in 2 years while creating processes and implementing new growth strategies
-Led 600+ top of funnel clients through the application by pitching benefits and fostering relationships by providing exceptional customer service, yielding 10% more new business acquisition