Senior Project Manager

Maintained and reported on company Key Performance Indicators (NPS, CSAT, Claims, Driver Score, Utilization, Margin)
Conducted employees performance reviews through Key Performance Indicator in guidance with the company’s guidelines and procedures.
Worked with both sales and operations teams to implement large senior community move ins, including scheduling, vehicle procurement, and travel
Written and updated policies and standard operating procedures to fit the needs of the business Maintained vehicle specifications and oversaw fleet operations.
Made cost-effective vehicle vendor recommendations.
Evaluated repairs to ensure quality and safety.
Tracked fleet movements using Samsara and made efficiency recommendations Documented fleet repair history and determined when replacements were necessary.
Monitored fuel costs and identified cost-saving measures. Prepared financial and fleet maintenance reports.
Scheduled preventative fleet maintenance.
Evaluated driver performance and performed background checks. Developed and implemented recurring driver training
Ensured that all safety regulations were fully implemented according to FMCSA guidelines. Developed and evaluated fleet inspection reports.
Maintained warehouse and office spaces for 17 locations
Responded to employee complaints or requests for services.
Contracted trade-specific professionals for specialty repairs that could not be performed in-house Developed and implemented safety procedures for forklift training and usage according to OSHA standards
Effectively managed and transacted purchase agreements, maintaining a healthy an active purchasing vendor list, consistent with the functions and activities required by the company.
Enhanced material and product value by increasing quality and lowering cost through key vendor acquisition, strategic global sourcing and acquisition of new manufacturing technologies.
Evaluated national and foreign suppliers with careful thought given to overall value (quality, quantity, costs, delivery times and payment terms) with a goal to increase a company’s competitive edge and market advantage.

Developed and oversaw the implementation of client service protocols
Oversaw a team of client support specialist and ensured they are providing an exceptional client experience while meeting department goals
Resolved complex client problems or disputes in a professional manner
Efficiently addressed customer issues to ensure quick and successful resolution.
Mentored the team on effective upselling and cross-selling techniques.
Resolved customer problems by investigating issues, answering questions and building rapport.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Trained newly hired client support specialists in all aspects of the job to enhance the effectiveness of the workforce