Experienced professional for Multilingual Customer Service
- Location
- Italy
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Italian, Portuguese
- Available for Hire
- Yes
About me
I am Alessandro Franchina, an experienced professional and native Italian speaker with a strong command of English and a 30-year background in Retail, IT Customer Service, Public Administration, Business Advising, and Travel Hospitality. I am responsible, naturally driven, and excel in communicating with clients, colleagues, and management. I am hardworking, organized, and a team player who also works well independently.
Throughout my career, I have gained experience leading and coordinating teams, greeting customers at welcome desks, processing inquiries, and resolving problems across multiple communication channels. I thrive in fast-paced environments, consistently delivering excellent service with a friendly and professional approach.
Currently, I manage two holiday apartments in Palermo, where I have developed hospitality skills by catering to diverse international clients and organizing customized travel services. I also work as a freelance business consultant, supporting entrepreneurs with business plans and corporate development.
My customer service experience includes roles in international travel insurance, SME customer management for Microsoft Office 365, and Italian customer service for a global French company. I have also worked as an Italian tutor, providing language lessons online and in person.
I hold a Master’s Degree in Political Sciences – Law and a Bachelor’s Degree in Law. I am certified in Teaching Italian for Adults as a Second Language (CLTA) and have a passion for reading, traveling, cooking, wines, cycling, theatre, and cinema. I am immediately available to relocate and hold a full European Category B driving license.
Professional area
Education
- 2007 – 2010 Master's Degree in Political Sciences - Law @ University of Naples "Federico II"
- 2005 – 2007 Bachelor's Degree in Law @ Job Consultancy University of Siena
- 1990 – 1995 Diploma in Agriculture techniques @ IPSA CASTELBUONO COLLEGE
Experience
- September 2022 to December 2022 Italian Customer Service Agent @ WEBHELP
Provided first line assistance for commercial info and technical setup for the Italian market using SAP, ICommerce Agent, Salesforce. Handled calls and emails following internal procedures.
- February 2020 to Now B&B and Holiday flats host @ Athena Srls
Own and manage 2 holiday apartments in Palermo. Developed hospitality skills, organized accommodation and additional services like private airport transfers, customized tours, and social events.
- May 2017 to Now Business Consultant @ Freelance
Provided business plan support for new entrepreneurs and corporate development consultancy.
- October 2014 to Now Italian Tutor @ Private Italian
Provided Italian language tuition to adults onsite and online via Skype and Zoom.
- January 2019 to March 2019 Microsoft Office 365 Businesses Ambassador @ Teleperformance Portugal
Managed SME customers for the Italian market focusing on retention, care, and subscription optimization using Office tools and internal CRM. Achieved personal KPI targets.
- September 2016 to November 2016 International Travel Insurance Customer Service Agent (Italian speaker) @ Collinson Group
Provided service to Italian customers for Columbus Direct Italy, handling complex enquiries and achieving customer satisfaction targets with first contact resolution.
- April 2014 to October 2015 Welfare Officer @ Brighton office
Assisted elderly Italian expats in Sussex with pension, benefits, bereavement claims, and administrative procedures related to living in the UK.
- January 2011 to September 2013 HR and Administration management @ Istituto Geriatrico Siciliano Srl
Managed and coordinated clinic operations specialized in Alzheimer’s treatments. Responsible for recruitment, budgeting, company development, and administration supervision.
- April 2004 to December 2010 Business Advisor Coordinator @ Sviluppo Italia Sicilia
Front office coordinator and customer service assistant. Supported new business startups with information on grants and business plan writing. Managed statistical reports and mailing lists. Hosted seminars as guest speaker.
- June 2000 to February 2004 Customer Service Operator - Front and Back Office @ British Telecom (Albacom SPA)
Handled inbound customer service and back office support for small business customers including commercial contracts and legal assistance.
- June 1996 to June 2000 Customer Service Assistant/Cashier/Stock replacement @ Auchan
Managed customer inquiries, payments, and stock replacement with a friendly approach and strong communication skills.
Recommend this talent
Related resumes
-
IT Support Technician – Level 1 & 2
I am an IT Support Technician with over 6 years of experience providing Level 1 and 2 support. I specialize in troubleshooting technical issues, maintaining computer equipment, and assisting users…
-
Customer Service Representative | Customer Care Specialist
I am a customer-focused professional with over 10 years of experience working in high-volume call center environments. Throughout my career, I have consistently exceeded key performance indicators such as Average…
-
Process Associate
I am Yordan Koparanov, a dedicated Process Associate with over 14 years of experience in customer service, account management, and process improvement. Throughout my career, I have worked extensively in…
-
Payment Operation Specialist / Junior Developer
I am a Mathematics graduate and Payments Specialist transitioning into Software Engineering. I am a resilient fast-learner with a strong investigative mindset, experienced in managing complex FinTech data and high-pressure…
-
Business Owner
I am an experienced Accounts Manager with a demonstrated history of working in ecommerce, retail, publishing, and advertising industries. Over the years, I have developed strong skills in Account Management,…