Dynamic technology leader with a passion for data and analytics. Expert in creating QA Test Scripts and script-writing procedures. Project manager with demonstrated abilities to execute via Agile and Waterfall methodologies. Versatile in being able to support non-technical functions such as training, internal auditing, strategy development, and process improvement. Partner and liaison for vendor management.
Supported sales teams with order fulfillment, change modifications, and tracking of metrics.
Coordinated training for new-hire project coordinators; created workflows to ease onboarding.
Provided weekly updates to leadership reflecting sales averages and order changes.
Managed orders and fulfillment; tracked customer and sales data, and analyzed customer behavior and trends using Salesforce CRM tools.
Coordinated conferences for new products being introduced.
Created new attributes and a new tracing process for testing.
Developed new test plans and script-writing procedures; set timelines for Smoke, Regression, System Integration, and User- Acceptance Testing.
Served as the primary point of contact for all phases of testing.
Served as QA Team Lead; managed over 20 testers.
Program planning and management of complex portfolios.
Responsible for requirements-gathering, traceability, tooling, and defect management across multiple configuration projects.
Responsible for E2E project implementation; managed Cloud implementations.
Oversaw the development of business requirements and the development of test plans; remediated any testing defects upon identification.
Served as the primary point of contact between in-house software teams, the data center, vendors, global teams, and stakeholders.
Managed offshore testing teams to ensure accurate and timely testing activities while ensuring quality product delivery.
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