Project Coordinator

Supported sales teams with order fulfillment, change modifications, and tracking of metrics.

Coordinated training for new-hire project coordinators; created workflows to ease onboarding.

Provided weekly updates to leadership reflecting sales averages and order changes.

Managed orders and fulfillment; tracked customer and sales data, analyzed customer behavior and trends using Salesforce CRM tools.

Coordinated conferences for new products being introduced.

Created new attributes and a new tracing process for testing.

Developed new test plans and script-writing procedures; set timelines for Smoke, Regression, System Integration, and User- Acceptance Testing.

Served as the primary point of contact for all phases of testing.

Served as QA Team Lead; managed over 20 testers.

Program planning and management of complex portfolios.

Responsible for requirements-gathering, traceability, tooling, and defect management across multiple configuration projects.

Responsible for E2E project implementation; managed Cloud implementations.

Oversaw the development of business requirements and the development of test plans; remediated any testing defects upon identification.

Served as the primary point of contact between in-house software teams, the data center, vendors, global teams, and stakeholders.

Managed offshore testing teams to ensure accurate and timely testing activities while ensuring quality product delivery.

Managed a team of 20+ on-site and off-shore technical and business project management teams with full test strategy and test coordination throughout project life cycle (project scope and time-frames). Coordinated Releases by overseeing Power Builder builds, testing execution and managed timelines throughout the project.

Owner of delivering metrics to the executive team and keeping management informed of project status, changes in scope, issues, and decision points.

Lead trainer for testing tools for all levels of management and new hires.

Assisted IT Help Desk by identifying bugs, escalating & resolving issues, and recommending Risk-Based Project Management (RBPM) solutions to improve productivity.

Loan Servicing Specialist, Commercial Lending, Mortgage Lending Services Lead, Customer Service Lead, Customer Relationship Lead.

Responsible for mortgage and personal loan sales. Managed customer claims, account adjustments, and fraud monitoring.

Assisted Human Resources Generalist with training new hires on sales etiquette, new process management and regulatory practices.

Cross-Trained in Customer Service, Underwriting, and Collections/ Reconciliation Departments