Customer Success

-Oversaw production process from start to finish, ensuring that
products were manufactured according to specifications and delivered
on time
-Managed and maintained inventory levels to ensure that the factory
had the necessary materials to meet production demands

-Prepared insightful reports for management, revealing emerging trends, analyzing sales and inventory data, and spearheading shrink reduction efforts
-Consistently met financial targets by meticulously crafting annual budgets, optimizing expenditure schedules, scrutinizing variances, and implementing corrective measures

-Trained and developed new sales team associates in products, selling techniques, and company procedures
-Adept at identifying and targeting potential customers, building relationships, and presenting compelling sales proposals

Deftly resolved a wide range of technical challenges for diverse customers and end-users across multiple systems and applications, regardless of time zone

Developed and implemented performance improvement strategies and plans to promote continuous improvement.