Project and Product Management

Lead Scrum development teams through Agile methodology in proprietary application development and non-proprietary application configurations to support drayage and over-the-road transaction, shipment, customer, and carrier management.
● Received and analyzed requirements from businesses and application stakeholders to scope development
● Defined the MVP with executive sponsors
● Defined resource plan to deliver MVP
● Scoped, prioritized, and scheduled backlog work items to direct development of MVP
● Scoped, prioritized, and scheduled backlog work items to direct development of post launch enhancements
● Lead refinement, retrospectives, and sprint reviews to develop work and agile teams of 7-10 people
● Prepared release notes detailing development going into production
● Analyzed applications to determine ability to meet business requirements and requirements to integrate within our ecosystem

● Asset Management
● Supported the end-to-end development of the Software Asset Management process, collaborating with Sourcing, Vendor Management, and third-party firms. Designed work and process flows to identify development needs. Update related process and procedure documents.
● Facilitated the requirements gathering, user story writing and tracking, and UAT to implement ServiceNow enhancements within the Software Asset Module. Completed design, testing, and documentation of enhancements. Successfully utilized new abilities to import Oracle and VMWare entitlement data, which lead to quicker response time for analysis requests.
● Managed backlog and sprint meetings for process and system enhancement planning.
● Performed license position analysis for key software publishers (Micro Focus, VMWare, and Oracle), providing data needed to further discussion on reducing enterprise licensing and support costs.
● Defined KPI’s and Critical Success factors for the ITAM Program. Reviewed measurable aspects of operation activities that would represent the health of processes and lead indicators for the program. Recommendations reviewed with stakeholders and refined, finalized targets approved by ITAM manager to set annual measurement and goals.
● Performed UAT and post-production validations of major Software Asset Management processes to support ServiceNow upgrades.
● Agile Implementation
● Supported success of the proof of concept for Agile delivery within the organization. Built Azure DevOps projects to hold the product team’s build-out backlog to iteratively develop products, provided additional servant leader support. Working within an Agile-Scrum methodology, the teams were able to establish minimum viable products and achieve at least 90% of the target. The teams achieved this while also learning, adopting, and executing the Scrum principles and ceremonies in a self-organizing manner.
● Business Technology Operations (BTO) Reorganization
● Provided BA cross-functional support of BTO workstreams leading the analysis, reorganization, and implementation of new practices, tools, and methodologies for Technology Operations and additional stakeholders. Supported Org Readiness workstream with creating and distributing readouts that were used at the director and management level to track and develop the current and future state organizational structure.
● Release Management
● Managed the Release Schedule and Release Management guidelines for production change implementations to ensure systems were not negatively impacted, the changes occurring within the schedule posed no conflicts for their planned dates, and change freezes were observed.
● Maintained consistency in processes, response times and release closure.
● Lead documentation and email template updates, training and transition of Release Management to new resources as needed.

● Coordinator for large and small projects requested by Call Center, Credit and Collections, Operations, Marketing, and Sales to support client, compliance, and efficiency initiatives.
● Established Change Management and Request documentation and protocols to be used within the organization.
● Developed team and project structure within Wrike to manage tasks, project workflows, and work breakdown structure.
● Utilized TFS to document user stories, slice stories, and manage releases in sprints within the organization.

Led small to large projects launching customer acquisition and retention products and services, developing and implementing new systems/ enhancements and lines of business/ business channels, and integrating acquired companies into the enrollment system and processes. Managed 3 brands across retiring/legacy and emerging systems.

● Guided executive leadership, department leads, and project teams, providing recommendations on federal and state regulations governing business and customer practices to ensure compliance during implementation and sustained business processes.
● Led projects with aggressive timelines to achieve saving estimates and meet government/external party deadlines.
● Engaged cross-functional stakeholders to identify and address opportunities and guidelines for products, processes, and training.
● Created business cases through cost/benefit analysis based on metrics of success to prove or disprove the feasibility of initiatives.
● Determined root cause, resolution, and prevention for complaints or failures.
● Developed short and long-term solutions to reach critical and long-term goals.
● Followed SDLC (systems development life cycle) approaches to implement and integrate change into SAP-CRM interface, other integrated systems and search tools
● Collaborated with key users, business leads, and project sponsors to assess needs, build and gather requirements, use-cases/user stories, design process diagrams, implement projects, and improve processes.
● Identified process and SAP-ERP system improvement opportunities through gap analysis.
● Conducted stakeholder and IT meetings to collaborate, refine and signoff on system requirements/transport.
● Developed and followed project/communication plan to launch, develop, update, and provide critical statuses for projects.
● Developed test plan/cases and team according to requirements, performed user acceptance (UAT) and regression testing according to user stories ensuring accuracy and success of implementations before going live.
● Trained and documented standard procedures and new business policies for staff and agents, ensuring retention of information and expected execution.