Manager
- Location
- United States
- Rate, USD
- $38 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
In my previous roles, I also demonstrated my ability to strategize, implement, and guide teams through change to achieve desired business objectives. I applied policies, procedures, and guidelines appropriately and set the example for communication skills, work ethic, and judgment. I thrive in a fast-paced, dynamic environment where different challenges arise often, and I use sound judgment, risk management skills, and customer-focused service to resolve them. I am passionate about learning new skills and technologies, and I have earned multiple certifications, including Learning Design Thinking from LinkedIn. My goal is to leverage my expertise in project management, process improvement, and cross-functional collaboration to drive seamless implementations and optimize operational efficiency.
Professional area
Skills
Active ListeningAdaptabilityAdministrationAdministrative DutiesAdobe PhotoshopAgileAnalytical SkillsBrand StrategyChange ManagementCommunication skillsCustomer Journey MappingCustomer RetentionCustomer ServiceCustomer SupportDe-escalationDecision MakingEffective CommunicationEmployee TrainingExcellent Communication skillsGoogle DocsHuman ResourcesPhone SupportPresentationRegulatory ReportingRelationship BuildingReportingRevenue GenerationTeam BuildingTeam Leadership
Education
- August 2005/May 2009 Mathematics @ Newberry College
Experience
- August 2022-October 2023 Customer Care Supervisor @ Verizon
Develop a team of Customer Experience experts with a passion for resolving customer concerns with varying levels of complexity, uncovering reasons behind customers requiring additional support.
- February 2021-August 2022 Customer Service Supervisor/Interim Human Resource Business Partner @ Verizon
Built connections with the company’s valued customers across the globe, delivering exceptional experiences and value through the Customer Experience team. Applied policies, procedures and guidelines appropriately and set the example for communication skills, work ethic and judgment.
- July 2020-February 2021 Technical Support Supervisor @ Verizon
Thrive in a fast-paced, dynamic environment where different challenges arise often. Using sound judgment to quickly grasp the details of a situation and using risk management skills to know just the right next step
- October 2018-July 2020 Technical Advisor @ Verizon
A collaborative panel consisting of the VP of West Area Customer Service and 20 representatives in multiple departments and locations to collectively work on improvements that benefit both customers and representatives.
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