IT Support / Customer Support

Developed of content for, as well as performed the following tasks for Azure Sentinel (SIEM):
Used custom PowerShell script to extract metadata from Windows Event Viewer to be forwarded to third party API in order to derive geolocation data
Configured Log Analytics Workspace in Azure to ingest custom logs containing geographic information (latitude, longitude, state/province, and country)
Configured Custom Fields in Log Analytics Workspace with the intent of mapping geo data in Azure Sentinel
Configured Azure Sentinel (Microsoft’s cloud SIEM) workbook to display global attack data (RDP brute force) on world map according to physical location and magnitude of attacks

Developed content for, as well as performed following tasks:
Active Directory Administration:
Powershell: Automated provisioning, maintaining and deprovisioning user accounts
Setting up of Remote Access Server (RAS) features to support NAT/PAT
Implementation and maintenance of Windows DNS and DHCP servers
Configuration on Window File Servers with implementation with quotas and NTFS permissions

Achieved a record of zero preventable or non-preventable accidents and injuries, showcasing safe and responsible driving practices with a safety score of 96.
Adhered to OSHA regulations, ensuring the secure transport of hazardous materials.
Utilized technical skills to optimize and refine delivery routes, showcasing proficiency in the integration of technology for logistics management by 25%.

Strategically organized and directed 200+ deliveries to designated zones, consistently achieving optimal delivery times within an 8-hour timeframe
Realized an impressive 10% advancement in time management through expert utilization of interpersonal communication with dispatch, strategically enhancing route efficiency to perfection
Upheld peak vehicle maintenance standards, leading to uninterrupted route efficiency and an impressive 10% progress

Surpassed target goals by an exceptional margin, accomplishing over 30,000 E2s within the designated period and concurrently achieving a remarkable reduction in overall E2 counts to below 26,000
Leveraged cross-functional collaboration to achieve an extraordinary 100% reduction in the total count of E2’s, showcasing exceptional teamwork and impactful results
Attained 100% of target goals, contributing to the overall success and security of our organization by practicing safe technical procedure