Administrative assistant, Planner, Office manager

Planned, organized, and coordinated shift operations. Monitored employee performance and ensured compliance with established work standards. Maintained shift records and prepared reports on completed tasks. Ensured adherence to safety, quality, and hygiene regulations. Resolved operational issues promptly during the shift. Facilitated effective communication between shifts and management. Trained new employees and supported their integration into the team.

Supervised and coordinated cinema staff during shifts, including box office, concession stand, and auditorium operations. Ensured high-quality customer service and resolved issues efficiently to maintain a positive guest experience. Planned and monitored daily workflows to ensure smooth and effective operations. Trained and motivated new employees to uphold service standards and integrate into the team. Managed cash register operations, tracked revenue, and handled shift handovers. Maintained hygiene and safety standards throughout the cinema premises.

Provided in-person and phone consultations to clients regarding product availability, specifications, and ordering procedures. Prepared delivery notes and verified order accuracy, ensuring smooth document flow and efficient customer service. Maintained deep knowledge of product assortment and offered tailored solutions based on client needs. Organized product placement in the sales area and ensured availability in collaboration with warehouse and sales colleagues. Developed strong multitasking and communication skills while working in a dynamic environment.

Actively consulted clients and provided information over the phone, ensuring a high level of customer satisfaction. Handled incoming and outgoing calls, resolving customer inquiries, requests, and offering support across various service-related topics. Maintained an accurate customer database and regularly updated information to ensure efficient service and communication. Collaborated with multiple departments to promptly address client needs and facilitate timely information exchange. Developed strong communication and organizational skills, essential for daily office tasks and customer service operations.

Provided professional and friendly customer service in person, efficiently resolving daily situations and ensuring a positive shopping experience. Assisted the store manager with various office and administrative tasks, including preparing documents, verifying and processing invoices, and maintaining organized records. Managed product ordering based on sales data and inventory levels, overseeing timely deliveries and coordinating with suppliers. Developed skills in document handling, customer service, and internal processes essential for smooth office and retail operations. Demonstrated the ability to work independently, maintaining order and transparency in inventory tracking while upholding high standards of customer service.