IT Business Analyst

● Spearheaded the enhancement of onboarding and offboarding procedures, meticulously aligning them with Osler policies to guarantee seamless workflow adherence across all staff.
● Revamped the access requesting and granting process to align with industry best practices, ensuring a robust and up-to-date framework.
● Conducted a comprehensive GAP analysis of the access granting process, aligning it with NIST guidelines, industry best practices, and William Osler Policies for heightened efficiency.
● Enforced strict adherence to company policies and procedures across all staff involved in access provisioning and deprovisioning processes.
● Standardized access request forms organization-wide, streamlining the process and fostering uniformity.
● Compiled a comprehensive inventory of all organizational applications, orchestrating collaboration among access providers and application owners to optimize secure access provisioning, thereby enhancing visibility and accountability.
● Applied expertise in Active Directory, Microsoft Exchange Management Console, and Meditech for proficient employee profile management and in-depth analysis.
● Collaborated seamlessly with Service Desk, Cyber Security, access management teams, and senior management, ensuring a seamless and robust implementation of the access granting process.
● Created master access template for all roles within organization.

● Assist in the migration project from SaaS to web-based Cloud system.
● Customizing the user interface and functionality of AWS cloud platform Alayacare to meet end-user requirements.
● Collaborated and skillfully communicated with vendors to expertly facilitate customized software adaptations, including intricate configurations, precise adjustments, and modifications tailored to meet the organization’s distinct needs and requirements.
● Conducted rigorous testing of new releases in Sandbox/UAT and Staging environments, ensuring accuracy prior to Production.
● Collaborate with Dev Ops, finance, and management to ensure accurate upgrades.
● Leverage SQL extensively to expertly organize and retrieve precise data from extensive Procura databases, ensuring accurate system implementation.
● Take on a leadership role in migration project management, vendor relationship, and coordinating upgrades.
● Utilized technical analytical skills for GAP analysis and gathering technical and organizational requirements.
● Led User Acceptance Testing (UAT) ensuring accuracy and quality in new releases and upgrades.
● Meticulously documented requirements and processes, fostering standardized practices and future utilization.
● Establish optimization and automation for manual reports and KPIs.
● Setup precise system configuration to fulfil organizational needs.
● Proficiently conveyed complex technical concepts and challenges to senior executives and non-technical stakeholders, enabling informed decision-making.
● Worked extensively on Microsoft Word, PowerPoint and Excel regularly using vlookups, pivot tables, and Macros.
● Configuration of mobile and web apps.
● Worked extensively on the Alayacare Roles and Permissions database ensuring the right permissions are given based on the employee’s specific roles.
● Collaborate with management, analysts, and Data engineers to identify the roles for each user. Thus, setting up each user’s permissions in the system based on specific roles and job titles.
● Conduct Risk assessments for managing users access, ensuring users only have access to what is needed for them to complete their tasks.
● Test each permission’s access in UAT ensuring the right access is provided prior to migration and use in live environment.

● Orchestrated the successful implementation of 7-10 intricate IT projects, demonstrating adept leadership and project management skills.
● Hosted daily Backlog grooming sessions to ensure all planning and deliverables are communicated in a precise manner.
● Spearheaded the meticulous remediation of 13 Virtual Machine upgrades, meeting all project deadlines.
● Successfully coordinated the upgrade of VM and Databases at Scotiabank such as; Windows Server 2008/2012 to 2019, Oracle 12c to 19c, Solaris 10 to 11.4, Citrix XenApp to Citrix Virtual Apps, Red Hat Enterprise Linux (RHEL) 6.x to 8.x, and SQL Server 2005 SP4 to SQL Server 2019.
● Conducted comprehensive analysis of database servers, ensuring precision and relevancy.
● Spearhead data analysis to ensure all useful data has been migrated, and each user is notified of the upgrade prior to decommissioning of old servers.
● Order new servers – virtual and physical, through the Scotiabank system for application upgrades.
● Maintained updated tracking files for regular senior management reporting.
● Good understanding and proven use of ITIL practices and ITSM processes.
● Worked extensively on CRM platforms SharePoint.

● Tested new processes multiple times in UAT and Staging environments for accuracy before releasing in Production.
● Pioneered the development of innovative procedures and designed workflows for seamless implementation.
● Used Microsoft Power BI to create insightful graphs and charts, facilitating tracking and effectively visualizing data for enhanced decision-making.
● Worked on Alayacare SaaS application on AWS Cloud customizing the user interface and functionality of the application to meet end-user requirements.
● Assigned as main migration analyst for upgrade from SaaS applications Procura to Alayacare.
● Documented tests and processes for standardized practices and future reference.
● Worked extensively on Alayacare, to build the organization a unified network, effectively meeting the demand of newly acquired businesses within the organization.
● Collaborated with senior management and Technical Analysts, optimizing system configurations, and bridging gaps for efficient implementation.
● Adapted swiftly to meet time sensitive, multi-million-dollar contract requirements.
● Initiated comprehensive follow-ups with operational sites, examining feedback to identify avenues for enhancements and system upgrades, ensuring an impeccable user experience.
● Wrote complex SQL queries while having a good understanding of database principles, structures, theories and practices.
● Utilized Visio and Enterprise Architect comprehensive workflow creation.
● Communicate with internal colleagues though Microsoft Team.
● Worked extensively on Microsoft Word, PowerPoint, and Excel regularly using vlookups, pivot tables, and Macros.
● Configuration of mobile and web apps.
● Worked extensively on CRM platforms SharePoint and Google Drive.