Technical Support Specialist

Remote from
Australia flag
Australia
Annual salary, USD
55,000 - 63,000
Job type
Full Time,
Job posted
Apply before
5 Jan 2025
Industry
Information Technology & Services

About SugarCRM

SugarCRM is the CRM platform that makes the hard things easier. With Sugar, you let the platform do the work.

From the very beginning, SugarCRM had a unique vision: to offer a different kind of Customer Relationship Management (CRM). We pioneered the first commercial open-source CRM platform, and now, more than two decades later, are on a mission toΒ provide products and services thatΒ make the hard things easier for sales, marketing and customer service teams. In fact, we help mid-market businesses around the globe reach new levels of performance and predictabilityΒ by letting our award-winning CRM platform do the work.

Our diverse group ofΒ worldwideΒ employeesΒ areΒ united and driven by a shared passion for our mission, culture,Β andΒ values. We treat our employees like humans not line items and are building a culture where your work at Sugar helps fuel personal, professional and business growth – check out ourΒ recentΒ β€˜Great Place to Work’ certificationΒ that weΒ areΒ so proud of.Β Work/life fitΒ and flexibilityΒ for our teamΒ mattersΒ and together we pride ourselves on solving for our customers,Β always.Β What’s more, we are a Remote 1st organization, which means we empower everyone to do their best work from home, on the road, or anywhere in between.

If you’re ready to grow your career and helpΒ organizations grow betterΒ andΒ faster, you’ve come to the right place. Find out more about ourΒ SugarCRM careersΒ and how you can become a part of our journey.

The SugarCRM Support Specialist is an individual that is capable of addressing a majority of support issues raised by our partners and customers. The ideal candidate will maintain a professional and helpful demeanor through all interactions, internally and externally, as they help uphold the high standards we place on ourselves for excellent support.

Impact you will make in the role

  • Create ‘customers for life’ by delivering world-class support to our customers and partners
  • Be responsive, professional, and proactive in all interactions
  • Ensure all incoming requests for support via phone, email, & support portal are appropriately tracked and triaged
  • Troubleshoot and resolve installation, implementation, and production issues
  • Continuously learn about Sugar products, core technologies, and troubleshooting methodologies
  • Share your knowledge, experience, and best practices with the Support department
  • Work cohesively with other departments to ensure the customer’s voice is heard throughout the company
  • Document known solutions for internal collaboration and public consumption

Required Qualifications

  • 1+ years in a technical/application/software support and external customer-facing role
  • Must be knowledgeable in SQL
  • Must be fast learning and quick thinking
  • Must work well in a team environment
  • Proficient in written and spoken English

Desired Qualifications

  • Linux-Apache-MySQL-PHP stack experience preferred
  • Experience with SugarCRM or other CRM/CX platforms strongly desired
  • Experience with SaaS applications strongly desired
  • Experience with developing & executing email marketing campaigns and/or Marketing Automation tools
  • Experience with command-line interfaces
  • Experience with web technology stacks
  • Knowledgeable in a server-side scripting language

Location: This role is fully remote within Australia only, offering flexibility to work from home, on the road, or anywhere in between.

Apply now >

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FAQ

What position is SugarCRM hiring for?

SugarCRM is hiring a remote Technical Support Specialist from πŸ‡¦πŸ‡Ί Australia

What type of employment does SugarCRM offer?

This is a Full Time role.

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