Customer Service Specialist

We’re looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don’t miss out on this opportunity!

As a Technical Support Tier II – Integration, your role is to troubleshoot Tier 2 issues affecting our customers.

The Customer Success Manager (CSM) will play a pivotal role in supporting customer engagement and growth initiatives. You will work closely with customers, ensuring they feel empowered, supported, and successful while using our platform.

The Technical Support Manager manages a team of Technical Support Engineers (TSE’s); acts as a mentor and coach to team members. Ensures the team delivers the highest quality of support to our customers.

The Senior Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers. This position requires extensive knowledge of Splunk products to provide guidance on best practices for Splunk Cloud and Enterprise deployments.

Reporting to the APAC Director, the role of the Associate Customer Success Manager, APAC will focus on proactively consulting with Parchment’s (now part of Instructure) customers in achieving their goals and realising value from Parchment’s solutions.

Reporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions.

You’ll play a pivotal role in our team, working closely with our potential and existing customers. You’ll leverage your deep understanding of their business challenges and your passion for visual collaboration to craft and demonstrate innovative solutions that drive immediate and long-term value.

We change the game by prioritizing fun in our workplace. By joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo.

Granicus is seeking a Customer Success Consultant (MATERNITY COVER) – CSC – to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients’ business outcomes. You are a committed client navigator guiding customers on a strategic journey of success.

In this role, you will serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams.

As a member of the CSM team, you will act as a champion for our largest and most critical customers.

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts.