Customer Success Manager, Greater China

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Duties

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Requirements

You have minimum of 2+ years of relevant work experience, including client facing experience

• Have excellent written and verbal communication in English AND Mandarin Chinese
• Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
• Solid Payroll experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement – e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
• Have a strong analytical foundation with ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Bonus Points:

• You’re passionate about the future of work
• You have experience building consumer/business facing products where you have to think about customer experience and growth
• You have worked in multiple countries, cultures, and places
• You like getting bonus points 🙂

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting[at]deel.com of the nature of the accommodation that you may require, to ensure your equal participation

Apply now >