Social Media Project Manager

We’re looking for a Social Media Project Manager to support a Global Team to drive impact with one of our leading client teams. This individual will play a key role in partnering closely with multiple teams to keep consistent, up-to-date process and documentation. You will help drive stability and improvements around the structure of the program while overseeing technical requirements, project plans, organizing and executing social media process optimization projects.

This key role manages all aspects of project planning – from project scope/definition, project planning, timeline measurement and resource allocation.

Would you like to…

• Directly manage US-based community managers (3-4 team members)
• Help identify requirements to map out workflows, business requirements documentation, etc.
• Create and execute workback schedules in partnership with other social media marketing disciplines to ensure on-time delivery
• Collaborate with stakeholders to identify project requirements and backlog any projects requiring collaboration
• Manage team backlog
• Set up and manage project plans across business application systems (time tracking, resourcing, etc.)
• Identify, communicate, and mitigate project and budget risks to client and leadership team
• Identify scope variances, assess, and communicate the impact (schedule and budget) to client services/delivery manager for change order decision
• Determine and provide oversight to processes and tools used during a social media project lifecycle
• Prepare and send weekly capacity updates to project and client teams
• Lead weekly/daily internal standups with internal team and aggressively address project “blockers”
• Schedule, prepare agendas, author and distribute meeting notes for project meetings
• Contribute to shaping process in line with best practices and influence change across the various capability groups we work with

We would like you to have…

• Experience managing direct reports
• Successful track record of managing multiple projects and workstreams in a fast-paced environment
• Strong business operations understanding of how work moves end to end
• High level of follow-up and follow through, excellent communication skills
• Capability to decisively prioritize, triage, and make real-time decisions
• Strategic thinking and adaptability to anticipate changes that could affect projects
• Excellent prioritization and delegation skills with an ability to operate in an ambiguous environment and provide direction to your team members
• Experience working in cross functional teams comprised of various agencies all united to achieve the same goal
• Passion for customers and experience nurturing customer relationships at scale and 1:1
• Comfortability speaking and presenting directly to clients
• Natural leader with the ability to educate and influence with high levels of ambiguity and tight deadlines
• BA/BS degree
• 7+ years of proven project management experience, preferably at a creative agency or in-house team that includes social media focused projects
• Process optimization expertise, AI integration experience preferred
• Proficiency in Excel is desired
• Experience with ADO a plus
• Experience with Sprinklr or a comparable platform a plus
• Availability on some evenings or weekends on occasion

Would you like to join a global organization that…

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Compensation Range: $100,000 to $105,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity. This role comes with a variable pay component based on performance.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.

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