Talent Acquisition Specialist (Operations/Call Center)

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple – we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external – driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY

This role is responsible for the end-to-end recruiting process; gathering requirements, sourcing, recruiting, screening, interviewing, selecting, and closing of candidates. Working closely with hiring managers, stakeholders and candidates they will build relationships and trust while using logic and influence to navigate processes to the desired outcomes.

DUTIES

1.In coordination with the larger Talent team, follow standard, efficient, repeatable talent acquisition processes, aligned with current and future workforce needs.
2. Develops knowledge and understanding of Claritev business, groups, functional areas, and positions. Uses this information to effect positive outcomes in the talent acquisition process.
3. Builds relationships with stakeholders, establishing respect, trust, and partnership. Effectively leverages relationships to both influence stakeholders and hold them accountable to actions and results.
4. Uses knowledge and experience to create recruiting strategies for specific positions, targeting an approach that best identifies candidates from the available market, connects to them, and drives commitment at each step of the process.
5. Manages stakeholder expectations and influences hiring managers, candidates, and others involved in the talent acquisition process to fill positions with the appropriate balance of timeliness, cost, and quality.
6. Manages the candidate experience to ensure an informative, respectful, and positive process regardless of the outcome.
7. Manages offer/acceptance process ensuring that both hiring manager and candidate’s needs are identified and wants are acknowledged. Facilitates the negotiation process with the intent of driving to positive results for both.
8. Collaborate, coordinate, and communicate across disciplines and departments.
9. Ensure compliance with HIPAA regulations and requirements.
10. Demonstrate Company’s Core Competencies and values held within.
11. Please note due to the exposure of PHI sensitive data — this role is considered to be a High-Risk Role.
12. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: This incumbent works independently and uses sound judgment and decision-making skills. The incumbent has the ability to use creativity to operate “out of the box” when usual approaches are not effective, yet can also use creativity “in the box” when required. The incumbent understands how their own tasks and responsibilities are related to other departments and the company business. The incumbent is highly collaborative and partners with stakeholders across the organization.

COMPENSATION

The salary range for this position is $65-75K.  Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity.  This position is also eligible for health insurance, 401k and bonus opportunity.

Qualifications

REQUIREMENTS

* Minimum High School education or GED, Bachelors’ degree preferred in HR, Business, or a related discipline along with five (2) years’ experience recruiting high volume call center/customer service roles.
* Proven experience as a Talent Acquisition Specialist or Recruiter working at a staffing agency preferred
* Experience managing and influencing stakeholders to drive result
* Proactively build a pipeline of candidates for current and future openings
* Strong understanding of the various sourcing tools, strategies, and familiarity with and practical experience using, an ATS and/or other HR/Recruiting Systems
* Excellent verbal and written communication skills, as well as negotiation and facilitation capabilities
* Experience gathering requirements and using them to effect sound decisions
* Ability to handle and maintain sensitive and confidential information
* Ability to work in a fast paced, high volume work environment
* Required licensures, professional certifications, and/or Board certifications as applicable
* Individual in this position must be able to work in a standard office environment which requires sitting and viewing monitor(s) for extended periods of time, operating standard office equipment such as, but not limited to, a keyboard, copier and telephone

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs.  Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan
• Generous Paid Time Off – accrued based on years of service
  • WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
• 10 paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations.  Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status.  If you would like more information on your EEO rights under the law, please click here.

APPLICATION DEADLINE 

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

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