Customer Services Representative ( Remotely )

Remote from: UAE
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 17 Jun 2025
Apply before: 17 Jul 2025
Views / Applies: 12345 / 123

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Freelan Contract is seeking a highly motivated and dedicated Customer Services Representative to join our team. As a full-time, remote employee, you will have the flexibility to work from any location while providing exceptional customer service to our clients.

Key Responsibilities:

– Serve as the first point of contact for customers, responding to inquiries and resolving issues in a timely and professional manner

– Maintain a high level of product knowledge to effectively assist customers with their needs

– Process orders, returns, and exchanges accurately and efficiently

– Collaborate with other team members to ensure customer satisfaction and retention

– Continuously strive to improve customer service processes and procedures

Qualifications:

– High school diploma or equivalent; college degree preferred

– Minimum of 1-2 years of customer service experience, preferably in a remote setting

– Excellent communication and interpersonal skills

– Strong problem-solving abilities and attention to detail

– Proficient in Microsoft Office and experience with CRM systems