Staff Product Operations Manager, Operational Excellence

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

We’re looking for a highly organized and detail-oriented Staff Product Operations Manager with a strong focus on Operational Excellence and Process Automation to join our growing team in Mexico City. This individual will be crucial in optimizing the efficiency and effectiveness of our Product organization by managing key operational initiatives, supporting team member development, and driving automation across all internal processes. The ideal candidate thrives in a fast-paced environment, possesses excellent communication and interpersonal skills, and is passionate about fostering a high-performing product team through scalable solutions

Key Responsibilities

• Quarterback strategic forums and executive engagement across the product organization, including leadership offsites and cross-functional initiatives. Leverage feedback loops to align stakeholders, prioritize initiatives, and continuously improve operating cadences across Product
• Own and evolve operational workflows for external-facing programs such as customer advisory boards, analyst engagements, and industry evaluations. Implement scalable systems for request intake, resourcing, approval workflows, and logistics coordination (for Product org)
• Support GTM and product enablement readiness by working with Product ops members to build consistent, repeatable processes around product launch execution. Partner with PM, Marketing, and Enablement to streamline deliverables, content workflows, and feedback collection across teams.
• Lead resource planning, headcount forecasting, and capacity management in partnership with Product leadership and Finance. Ensure teams are staffed appropriately against business priorities and contribute to quarterly budget reviews and future-state planning.
• Streamline onboarding and ongoing training programs for product team members, with a focus on accelerating ramp-up, embedding product principles, and supporting career growth. Continuously refine programs through structured feedback and impact tracking.
• Support fiscal and operational planning by partnering on budget inputs—including HC, training, tooling, events, and team programs. Create data-informed proposals to drive operational scale and maturity.

Required Skills & Qualifications

• 7+ years in Product Operations, Program Management, or related functions with increasing responsibility and exposure to executive stakeholders.
• Strong operational rigor and systems thinking, with experience designing and managing cross-functional programs at scale.
• Advanced communication and stakeholder management—able to influence across functions and seniority levels, with excellent written and presentation skills.
• Executional excellence under pressure, especially in time-sensitive, high-visibility environments (e.g. analyst reports, executive events, launch cycles).
• Data-literate with a strategic mindset, able to track performance, identify gaps, and continuously improve processes.
• Fluent in modern collaboration and workflow tools, such as Asana, Pendo Confluence, and Google Workspace; Expertise with analytics or budgeting tools is a plus.
• Proactive, collaborative, and highly organized, with the ability to juggle multiple complex work-streams across time zones and functions.

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What you can look forward to as a Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. 

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