Assistant Branch Manager

SUMMARY:

Contribute to the professional standing and profitability of the company by supplying customers with outstanding service and results, as well as meeting the performance standards of this role. These are achieved by consistently recruiting, pro-actively promoting, and job-matching qualified candidates to relevant clients. Additionally, this role includes expanding our customer base through ongoing relationship development and satisfaction. This position participates as a productive employee in a collaborative environment. Participation includes complying with all company policies, workforce strategies, revenue projections, systems mastery, and maintaining teamwork, reliability, professionalism, and work quality.

Supervision exercised:

Assistant Branch Managers will share their job-related knowledge and resources with new hires to support their onboarding and overall job success. 

Meal & Rest Breaks:

Take all required meal and rest breaks as defined by local and state law.

ESSENTIAL DUTIES AND FUNCTIONS:

The percentage of time performing the essential duties may fluctuate under special circumstances.

• Consistently meet and exceed all performance standards set forth monthly and year to date.
• Actively participate in an interactive, supportive and developmental team environment by working remotely and/or from a designated Company location as required, in accordance with company Policy.  The number of days per week in each environment may vary based on the needs of the company, the division, branch, and/or personal performance needs.
• Actively service clients and candidates as required to secure temporary and direct hire placements, ensuring regular post placement follow up with temporary associates occur, all which is required for commission eligibility.
• Maintain accurate attendance (<.1%)
• Review individual performance with leadership weekly, monthly, quarterly, and (1%)
• Complete assigned ongoing training and development. (10%)
• Prioritize and plan daily, weekly, monthly activity blocks to meet Key Performance Indicators and Performance Standards. (12%)
• Participate in, provide resources, and advise staff in time management best practices to support branch Key Performance Indicators are met by staff. (ongoing)
• Consistently perform current client retention actions and new client targeting actions to maintain and grow customer relationships (55%), including but not limited to:
• Call and meet with prospective and current companies to assess needs, suggest relevant services and candidates using our sales processes and tools.
• Obtain job orders, verify all job order information, and quote approved pricing; using our job order tools.
• Accurately match pre-qualified candidates to job orders and write attractive and accurate profiles of submitted candidates.
• Immediately consider, recommend, reply to, and submit all qualified candidates to job orders, including candidates from teammates.
• Coach candidates and clients through the hiring process with reliable response time and clear instructions.
• Complete weekly and monthly client and candidate retention quality calls and one-on-one meetings using our QC tools.
• Consistently perform recruiting and relationship nurturing actions to maintain and grow a qualified candidate inventory (25%), including but not limited to:
• Utilize internet and company systems to search for people.
• Attract interested and qualified applicants to the Company and relevant job openings through verbal and written communications.
• Interview applicants for qualifications, interests, priorities, and availability, using Company provided processes and tools; including accurate and complete documentation in the system of interview information gained.
• Identify needed candidate inventory job functions and proactively manage time blocks to source, interview, and maintain identified inventory levels of people.
• Coach candidates during the placement period to improve reliability, work quality, and retention.
• Respond timely to customer outreach, requests, ideas, suggestions and grievances. (ongoing)
• Comply with company policies, collections standards, Quality Manual, Documentation Standards, and system procedures in the company-provided systems. (ongoing)

PREFERRED PRIOR EXPERIENCE:

• Three years or more of similar customer development experience.
• No more than two jobs (2 companies) in the recent two years.
• Paid in a prior position on a commission or bonus plan, based on performance or goals.

WORK ENVIRONMENT & MENTAL REQUIREMENTS: 

The requirements described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without reasonable accommodation.

• Stay focused and productive when working onsite, in a team environment, independently or remotely.
• Utilize professional, independent judgment and consultation on position related matters
• Interact with a variety of individuals positively and collaboratively.
• Employ emotional intelligence during change management of procedures and policies and when receiving feedback.
• Perform under pressure with conflict situations, multiple tasks with competing deadlines, and complex problems.
• Exercise sound independent judgment in making suitable placement decisions and recommendations based on the requirements of the positions.
• Respond with good judgment to negative or demanding customer and employee feedback.
• Understand, remember, and follow written, video, and verbal instructions.
• Intelligence to learn new procedures and tools quickly and apply them accurately.
• Communicate with and work in proximity to employees, clients, and candidates weekly.
• Collect and enter data in the assigned systems each day.
• Comprehend and navigate digital information systems, files, and videos.
• Participate in client meetings at their locations.

COMMUNICATION SKILLS (digital, written & verbal):

• Consistent grammar, spelling, and sentence structure
• Comprehensible

COMPUTER/SYSTEM SKILLS REQUIREMENTS:  

• Type 36 WPM.
• Basic level in using MS Office Excel, Word, and Outlook.
• Current proficiency using the internet.
• Current proficiency in navigating, documenting, and utilizing similar processing systems for Applicant Tracking, Sales, Marketing, or Customer Service.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS:

None

PHYSICAL REQUIREMENTS (each requirement indicates % of the time):

The percentage of time performing physical requirements may fluctuate based on any reasonable accommodations.

• Speaking 50%
• Driving 30%
• Lifting 2%
• Hearing 50%
• Repetitive Motion 15%
• Carrying 5%
• Standing 15%
• Air & Public Travel <5%
• Twisting 5%
• Sitting 70%
• Operating Equipment 2%
• Bending 5%
• Walking 15%

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