Manager, Test Coordinator & Phlebotomy

POSITION SUMMARY:

Phlebotomy Solutions is seeking a proactive and results-driven Test Coordinator Manager to oversee the daily operations of a team of Test Coordinators. This leadership role is critical to ensuring efficient coordination of patient test collections, high-quality service delivery, and collaboration across sales, operations, and client support teams. The position is remote, with approximately 30% travel required.

PRIMARY RESPONSIBILITIES: 

• Manage the day-to-day operations of a team of Test Coordinators, providing direction, support, and performance management

• Lead the hiring, onboarding, and training of new Test Coordinators to ensure team readiness and compliance

• Develop, update, and maintain training materials, SOPs, and job aids to support team development and performance

• Monitor and evaluate key operational metrics to ensure service quality and team effectiveness

• Assist with the resolution of unreconciled lab draws and other operational challenges

• Collaborate with local sales teams to support patient renewals and ensure continuity of care

• Address and manage client complaints and service escalations in a timely and professional manner

• Conduct workflow assessments and participate in new client onboarding and presentations as needed

• Partner with internal stakeholders to continuously improve patient experience and workflow efficiencies

QUALIFICATIONS:  

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• Bachelor’s degree or equivalent experience in healthcare, operations, or a related field

• Minimum 3 years of experience managing or supervising teams, ideally in a healthcare or patient services setting

• Strong organizational and time-management skills with the ability to prioritize effectively

• Excellent written and verbal communication skills

• Analytical mindset with the ability to interpret data and drive performance improvement

• Ability and willingness to travel up to 30% as needed

• Proficiency in Microsoft Office and workflow management tools

KNOWLEDGE, SKILLS, AND ABILITIES:  

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• Background in phlebotomy, diagnostic testing, or healthcare coordination

• Familiarity with CRM systems and electronic medical records (EMR)

• Experience in remote team management

• Strong problem-solving and client service skills

• Understanding of HIPAA and patient privacy standards

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits – Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

– BBB announcement on job scams 

– FBI Cyber Crime resource page 

Apply now >