General information
Country United States City Remote Location Job ID 44966 Department Infor Consulting Services Experience Level ASSOCIATE Employment Status FULL_TIME Workplace Type Remote
Description & Requirements
The Associate Consultant is responsible for supporting the implementation, configuration, and training of Infor’s Smart Series POS (Point of Sale) solutions for clients. This role plays a key part in ensuring successful system rollouts by collaborating with internal teams and clients to deliver services on time and within scope. The Associate Consultant will provide both remote and onsite support as needed, assist with project documentation, and contribute to maintaining high client satisfaction during and after deployment.
A Day in The Life Typically Includes:
- Coordinate and lead implementation meetings for POS software installations, both remotely and onsite, ensuring all stakeholders are aligned and prepared.
- Provide end-user training and onboarding for software products, adapting delivery to meet audience needs and leveraging adult learning principles.
- Troubleshoot software issues via phone or in person, resolving problems within scope or escalating appropriately to internal support teams.
- Coordinate or assist with the deployment of new software applications and version upgrades, ensuring minimal disruption to client operations.
- Participate in training needs assessments and contribute to the development of standardized training processes and materials.
- Create and maintain clear documentation for both custom and packaged applications to support ongoing knowledge transfer and operational consistency.
- Deliver training sessions to diverse client groups, tailoring content and delivery to ensure engagement and retention.
- Travel approximately 75–80% across the U.S. to support client installations, training, and go-live activities.
Basic Qualifications:
- Experience with POS systems, particularly in the hospitality or quick-service restaurant (QSR) industry.
- Experience comprehending technically complex system configurations and communicating technical specifications to non-technical individuals.
- Ability to travel up to 75–80% across the U.S.
- Experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
Preferred Qualifications:
- Experience troubleshooting and resolving software issues, both remotely and onsite.
- Prior involvement in software rollouts, field installations, or go-live support.
- Familiarity with basic networking concepts (e.g., IP addressing, routers, connectivity troubleshooting).
- Experience conducting remote or onsite end-user training sessions.
- Ability to read and interpret technical documentation such as site surveys, network diagrams, or system architecture.
- Bilingual or multilingual proficiency is a plus (e.g., Spanish).
We anticipate paying between $51,500 - $86,000 per year. Please note that the salary information is a general guideline only. In addition, Infor provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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