About Sauce
Commission-free delivery and pickup with direct web and social media ordering, empowering restaurants to save on fees, boost direct orders, and enhance customer experience.
Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
Tier 2 support team members are responsible for handling technical escalations and more advanced inquiries that are beyond the skills or knowledge of the first level customer service representatives (Tier-1 Customer Care). Team is dealing with events that could not be solved by other teams and require more in-depth advanced technical help.
You will report directly to the Tier-2 Team Lead!
During your shift, you will be responsible for these main activities:
Handling incoming tier-2 escalations (usually coming through Slack channel) and providing solution when possibleMonitoring our system’s health to provide fast response in case of any failureProviding assistance to other Sauce employees such as our Customer Success and Sales teams. Escalating issues to R&D when required after collecting all the issue information and providing to R&D for additional investigationCommunication is crucial to the success of this role!
Shift Schedule: 5 days a week (inclusive of weekend days when needed), 9 hours a day with one hour paid lunch
Available Shift #1: 12 PM – 9 PM ARG (1 open position)Available Shift #2: 4 PM – 1 AM ARG (1 open position)
Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
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