Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.
The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
- We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
- We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
- We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
- We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
- We Live by Our Values - we role model our values 100% of the time
- We Expect High Performance - we set a high standard and we’re not satisfied with being average
This role The Project Administrator plays a critical role in the early stages of our customer onboarding journey in our Managed Implementations team. This role is responsible for engaging new clients to gather essential business data sets, as well as coordinating with third-party vendors, to ensure a smooth handoff to the project implementation team.
Your key focus areas will be:- Advise customers in the preparation phase of the implementation, ensuring all necessary information is collected and validated for a successful implementation.
- Engage with new customers post-sale to gather business data for configuration needs.
- Provide administrative support to project teams as required.
This includes the following:
- Liaise with internal stakeholders and third-party vendors to gather and verify requirements for data collection.
- Prepare and deliver clear documentation client journeys as they move through the pre-implementation phase, ensuring successful handoff to the project implementation team.
- Proactively manage customer expectations and communicate progress during the pre-implementation phase.
- Identify potential roadblocks or gaps early in the pre-implementation phase and recommend solutions or escalations as needed.
- Collaborate closely with Sales, Platform Solutions, and Project Managers to ensure a seamless transition from pre-implementation to full project execution.
- Ensure the data in our business management systems is accurate and current.
- Report on portfolio and project status accurately with valuable insights.
Who you are To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:
- 2+ years in project administration, customer onboarding, or a similar role.
- Strong interpersonal and communication skills with a consultative approach.
- Experience working with customers and third parties to gather technical and business requirements.
- Proficiency in documenting business processes and technical requirements.
- Ability to manage multiple priorities and stakeholders with attention to detail.
- Familiarity with project management and CRM tools (e.g., Asana, Salesforce, Zendesk) is desirable but not essential.
What we can offer At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:
- You will work remotely, with the flexibility to own your time and impact
- You will access cutting-edge tools to amplify your work, knowledge and outputs
- You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
- You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
- You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities
At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/ Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position. Candidates are kindly requested to submit their CV in PDF format for review.
