Senior Associate, DAF Operations
Department: Operations
Employment Type: Full Time
Location: Remote
Description
The Opportunity
This position plays a crucial role in supporting the smooth and efficient operation of our Donor Advised Fund program. Responsibilities include multiple operational functions such as grant processing, new account opening and incoming contribution processing, allowing some of our core team members to dedicate time to a major system implementation. Responsibilities will also include transaction entry and approval, ensuring the quality and integrity of our donor advised fund data. Candidates must be US-based and be able to work Eastern Time Zone hours.
About ImpactAssets
ImpactAssets is the leading impact investing partner for individuals, families and philanthropists seeking to effect real change for people and planet. Bold yet pragmatic in our approach, ImpactAssets’ creativity and investment expertise ignites a deeply personal impact investing journey for clients – while we manage the complexities. Founded in 2010, ImpactAssets’ mission is to increase flows of capital to impact investing. Together, with our clients, we are catalyzing investment capital into mission driven business models solving the worlds’ biggest challenges. The result? A fast growing, dynamic organization with more than $3 billion in assets under management and an activated community of 1,900+ clients.
Key Responsibilities
Donor Advised Fund Administration
· Ensure contributions and new accounts are set up and reviewed/approved within service level agreement timelines· Use attention to detail and logic to ensure transactional data quality· Support grant due diligence, electronic verification, and approval, as needed· Enter, review and approve various transaction types · Ensure proper instrument pricing for stock donations· Ensure daily donor advised fund account values are updated and accurate· Track account liquidity and identify transactions for processing through data feeds· Utilize ticket management system for timely and transparent processing of all responsibilities· Use judgement to escalate issues and requests appropriately Other· Provide excellent customer service via phone and email, as needed· Work cross-functionally with teams such as Client Engagement to ensure smooth operations and communication throughout the client life cycle· Other ad hoc duties as required
Qualifications
- Bachelor’s degree in finance, business, economics, or related field; least 5 years of experience in an operations, financial services or investment management/accounting role; OR equivalent combination of education and experience
- Preferred experience in a highly transactional operations role
Knowledge and Skill Requirements:
- Able to develop sense of urgency around processing and response timelines
- Strong Excel skills required and ability to interface with various technology systems
- Energetic and organized individual: highly attuned organizational skills, attention to detail, professional demeanor, ability to work independently and prioritize competing demands
- Strong problem-solving, analytical skills, and resourcefulness
- Experience working in a virtual environment preferred
- Knowledge and passion for using investing as a means by which to engender social or environmental impact
- Demonstrated focus on continuous improvement and ability to identify and implement process improvements
- Proficiency with Addepar or other portfolio accounting/reporting systems
- Proficiency with Microsoft 365 applications including Excel, PowerPoint, Word, Teams required
- Proficiency with cloud-based collaboration tools Box and Asana preferred
Benefits and Perks
ImpactAssets is an Equal Opportunity Employer. We know our organization is at its best when we include, celebrate and embrace difference. We strive to be a diverse workforce that is representative of our mission, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives!
