Sales Development Representative Upsell

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

1. At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.
2. We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
3. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
4. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
5. We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission
6. We Live by Our Values – we role model our values 100% of the time
7. We Expect High Performance – we set a high standard and we’re not satisfied with being average

This role

As an Inbound Sales Development Representative, you’ll work hand-in-hand with our ANZ sales team under the guidance of a Sales Development Manager. Your focus will be driving a surge in qualified leads and opportunities, contributing directly to our bold goal of transforming workforce management at Employment Hero. Through strategic prospecting, engaging communication, and strong relationship-building, you’ll empower businesses to thrive and employees to excel with our innovative solutions.

We’re seeking motivated Inbound Sales Development Representatives who thrive in fast-paced sales environments. This role offers comprehensive training, collaboration with an experienced sales team, and a clear path to becoming an Account Executive. We’re committed to promoting from within, providing ample opportunities for career growth. Join us, and set your sales career on an exciting trajectory!

Your key focus areas will be

• Generate a consistent pipeline of qualified inbound leads by effectively managing and converting incoming inquiries to sales opportunities.
• Increase upsell conversion rates by identifying and nurturing potential within existing accounts to expand product adoption.
• Collaborate closely with Account Executives to ensure smooth handover and maximise deal closure success.
• Maintain and grow a targeted prospect database within the assigned segment to support ongoing sales efforts and future campaigns.

This will include

• Initiating contact with potential customers through inbound inquiries to source new sales opportunities
• Conducting discovery calls to effectively understand customer needs and requirements
• Routing promising opportunities to the appropriate Account Executives for further development and closure
• Conducting thorough account research, identifying key decision-makers, and generating interest in our offerings
• Maintaining and growing your prospect database within your assigned segment
• Collaborating on delivering engaging online demos to prospects as needed

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• Proven experience in high-volume inbound sales (B2B)
• Familiarity with tools like LinkedIn Sales Navigator, Lusha, ZoomInfo, and Outreach
• A track record of consistently exceeding targets
• Strong phone presence and resilience, comfortable with spending significant time on the phone
• Excellent verbal and written communication skills
• Strong listening and presentation abilities
• Ability to multi-task, prioritise, and manage time effectively

What we can offer

At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes – a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.