Salesforce Business Analyst

Remote from
Spain flag
Spain
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
9 Aug 2025
Experience level
Entry-Level
Junior
Views / Applies
12345 / 123

About Omega CRM

We provide an innovative customer experience service based on Salesforce.com clouds to improve business processes and competitiveness.

Verified job posting
This job post has been manually reviewed for authenticity and compliance.

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.

Job Description

  • Requirements Analysis.
  • Design and implement functional solutions in projects.
  • Provide effort estimations for projects.
  • Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
  • Analyze and improve application performance.
  • Collaborate with technology providers when required by the project.
  • Contribute to the validation of the solution against functional requirements.
  • Comply with the agreed software quality standards set by Omega’s Technical Management.
  • Generate functional documentation for completed projects.
  • Collaborate within Omega’s community of practice by sharing knowledge.

Required Experience

  • Minimum of 4 years work experience with Salesforce administration, configuration and consulting roles.
  • Experience in business process analysis and redesign.
  • Experience in functional design and implementation of Salesforce solutions to support sales, customer service, and after-sales processes, ensuring continuous improvement and user adoption
  • Experience with different clouds such as Sales, Service, Marketing Cloud, Community, etc.
  • Experience with Agile methodology.
  • Oral and written fluent in English.

WHAT DO WE OFFER

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Certifications plan. Improve your skills and get the official certificate from our main partners.
  • Home Office. You decide and we support you.
  • Flexible retribution (public transport ticket, Ticket restaurtant, …).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention
  • Professional development: Evolve, grow and get where you want to go.

What do We offer

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
  • Home Office.
  • Flexible retribution (public transport ticket, Ticket restaurant, …).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention.

About us


Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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FAQ

What position is Omega CRM hiring for?

Omega CRM is hiring a remote Salesforce Business Analyst from 🇪🇸 Spain

What type of employment does Omega CRM offer?

This is a Full Time role.

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