About Archive
Archive powers profitable resale programs for apparel and footwear brands with customized technology enabling brands to launch and scale unique, circular resale businesses.
Join Archive in our mission to change consumer shopping behavior for the better. If you think humans buy too much stuff and throw too much away, then this problem is for you. As the leading technology platform for branded resale, we now power circular businesses for 50+ brands globally including Lululemon, The North Face and New Balance.
We are growing our team of highly motivated, forward-thinking individuals to help build the most delightful user experience for shopping used items, and the software to help brands make this a significant part of their business. If this mission speaks to you, come join us as we grow our share of the booming second hand marketβprojected to grow 3X faster than the overall global apparel market and to hit $350 Billion globally by 2028.
Weβre hiring a Director of Customer Experience to lead and scale our customer support operation β from day-to-day team management to enterprise support strategy β across our growing global network of branded resale marketplaces (50+ brands, 10+ regions, and growing). This role reports to our VP Finance & Operations and will partner closely with teams across Product, Engineering, Sales, and Account Management. This role will oversee a diverse and international team of full-time and part-time support professionals while developing comprehensive support strategies for our multi-faceted marketplace ecosystem. The ideal candidate will have experience managing complex customer relationships, building scalable support processes, and representing the company in high-stakes enterprise customer meetings.
Scaling Support Team Operations
Global Expansion & Localization
Enterprise Customer Relations
Technology & Process Optimization
Compensation varies based on a variety of factors which include (but arenβt limited to) role level, skills and competencies, qualifications, knowledge, and experience. In addition to base pay, certain roles are eligible for equity as well, and all employees are eligible for a full benefits package including employee and dependent healthcare and 401(k) enrollment. Our team of over 50 employees is currently remote-first, with an office in NYC and optional in-person work for those located in the area. We have company offsites twice a year to bring the full team together in person, and occasional travel is expected as part of the job.
Archive is a Series B company backed by lauded investors including Lightspeed Venture Partners, Energize Capital, and Bain Capital Ventures. We prize an inclusive and transparent culture, and remain true to our values in everything we do. We were honored as Fast Companyβs #2 Most Innovative Company in Retail in 2024, and continue to challenge ourselves to change consumer shopping behavior for the better.
We consider applicants of all backgrounds. If you are excited about what weβre building but don’t meet some of the criteria above, please donβt let that discourage you from applying. Please note, we are unable to accept applications from candidates outside of the US at this time.
#Remote #LI-Remote
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory βΊ
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Archive is hiring a remote Director of Customer Experience from π Anywhere
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