Customer Service Rep – Client Billing Remote (SR-NL)

Remote from
USA flag
USA
Salary, yearly, USD
30,500 - 32,000
Employment type
Full Time,
Job posted
Apply before
1 Sep 2025
Experience level
Entry-Level
Junior
Views / Applies
12345 / 123

About Labcorp

In Pursuit of Answers

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

Job Description

Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp’s Revenue Cycle Management Division (RCM) is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!Β 
Job DescriptionΒ 

This Clientβ€―Customer Service Support Representativeβ€―will join our Contact Center team for Client AR & Customer Service in RCM. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representativeβ€―will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.Β 
RESPONSIBILITIESΒ 
β€’ Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
β€’ Follow approved standard operating procedures (SOP’s) to update and provide necessary information to resolve denied claimsΒ 
β€’ Continuous evaluation of current policies and SOP’s and give recommendations for process improvementsΒ 
β€’ Handle sensitive information in a confidential mannerΒ 
β€’ Reading and understanding of explanation of benefits or correspondenceΒ 
β€’ Accurately document all accounts ensuring guidelines and regulations are followedΒ 
β€’ Communicate via telephone with a physician, insurance company and patientsΒ 
β€’ Utilize tools to verify eligibility, claim status and/or to obtain better billing informationΒ 
Qualifications:
β€’ High School Diploma or equivalent required
β€’ Minimum one year work experience required
β€’ Previous call center and customer service experience strongly preferred
β€’ Previous medical experience strongly preferred
β€’ Strong phone and verbal communication skills along with active listening skills preferred
β€’ Ability to meet deadlines and exercise critical thinking skills preferredΒ 

REMOTE WORK:
o Dedicated are to perform duties without interference; will be structured environment with destinated lunch and break scheduled.Β 
o Ability to manage time and tasks independently while maintaining productivity

Technical RequirementsΒ 
β€’ Internet download speed of at least 50 megabytes per second
β€’ No satellite internet
β€’ Ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers or mobile hotspot with ethernet port.
Why should I become a Customer Service Support Representative at Labcorp?
β€’ Work from home opportunity!Β 
β€’ Generous paid time off!
β€’ Medical, Vision and Dental Insurance Options!
β€’ Flexible Spending Accounts!
β€’ 401k and Employee Stock Purchase plans!
β€’ No Charge Lab Testing!
β€’ Fitness Reimbursement Program!
β€’ And many more incentives!

Application Window closes: 9/30/2025

Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST

Pay Range: $15.25 Hour – $16.00 Hour (State minimum wages apply if higher)

All job offers will beΒ based on a candidate’s skills and prior relevant experience, applicableΒ degrees/certifications,Β as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.Β 

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ourΒ accessibility siteΒ or contact us atΒ Labcorp Accessibility. ForΒ more information about how we collect and store your personal data, please see ourΒ Privacy Statement.

Apply now >

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FAQ

What position is Labcorp hiring for?

Labcorp is hiring a remote Customer Service Rep – Client Billing Remote (SR-NL) from πŸ‡ΊπŸ‡Έ USA

What type of employment does Labcorp offer?

This is a Full Time role.

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