Payment Solutions Support Analyst

Remote from: Serbia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Technical Support
Employment type: Full Time,
Job posted: 29 Aug 2025
Apply before: 29 Sep 2025
Experience level: Midweight
Views / Applies: 12345 / 123

We help deliver life-changing treatments to patients around the world.

Pharmaceuticals
1982

Actively Hiring

When our values align, there’s no limit to what we can achieve.
At Parexel, we all share the same goal – to improve the world’s health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special – a deep conviction in what we do.

Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we’re committed to making a difference.

We are currently hiring a Payment Solutions Support Analyst to join the team! This individual will be responsible for a range of support and analysis activities specific to system testing, site support and internal and external inquiries.

Key Accountabilities:

Work closely with project teams and other internal departments, including but not limited to Study Start Up/Site Contracts, Accounts Payable and Accounts Receivable / Billing
Review and assist with inquiries and resolution specific to site payment inquiries/disputes and issues related to fund setup activity, ensuring timely escalation, if applicable
Provide support to the Site Payments and Analytical teams
Provides supporting documentation to auditors as necessary
Upgrade testing for system
Special projects as assigned

Skills:

Excellent organizational and written/verbal communication skills
Ability to work with a virtual team across locations and cultures; strong team-orientation and interpersonal skills
Must be customer focused and able to manage challenging priorities and remain flexible and adaptable in stressful situations; ability to manage multiple and varied tasks with enthusiasm and prioritize workload
Strong computer skills in Microsoft Office Suite, including intermediate excel skills
Commitment to high quality work for effective presentation and documentation

Knowledge and Experience:

Medidata Site Pay experience or equivalent, required
Oracle experience preferred, but not required
Experience in providing outstanding customer service.
Experience in a clinical research environment necessary

Education:

High school diploma and 3+ years relevant work experience required
A Bachelor’s Degree in Accounting, Business Administration, or related field; or equivalent combination of education plus moderate, progressive financial experience preferable, within a CRO.

Apply now >