This position will be responsible for delivering highly technical Services while building positive customer advocacy and value of the Oasis 360 suite of products. You will be part of the team responsible for providing onsite/remote installations, upgrades and conversions, learning services, consultative approaches and support. You will play a key role in both performing and implementing Services to drive product utilization, reinvestment and improve overall customer loyalty and satisfaction. Individual is highly motivated, constantly collaborating with Sales, Sales Enablement, Product Management and the Gaming Systems Teams to advance our Product portfolio position in our customer base.
What You’ll Do:
• Assist with customer onboarding, product implementation, and training.
• Primary point of contact for customers, providing regularly scheduled visits (onsite and virtual), responding to inquiries, addressing issues, and providing guidance on product features and capabilities, as well as other needs that may be identified while promoting Aristocrat through all customer touchpoints.
• Monitor and analyze customer usage data to identify opportunities for improving product adoption and customer success
• Provide product training and support to customers to ensure they are maximizing the value of our products
• Collaborate with the sales team to manage customer relationship and expectations as well as identify opportunities to drive customer expansion and retention
• Manage customer accounts and ensure accurate and UpToDate customer information in our system
• Gather customer feedback and communicate it to the product development team to inform product roadmaps and prioritize feature enhancements
• Monitor industry trends and best practices to inform customer success strategies and tactics
• Work with the Aristocrat Support Center on solutions as the subject matter expert
• Must be able to travel up to 70%. Must be able to travel with little or no notice, obtain a Passport, and travel to other countries for an extend periods. Must have high productivity remotely with minimal supervision.
• All other duties as assigned.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
Travel Expectations
Up to 75%
Pay Range
$59,500 – $110,500 per year
Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.
This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.
Additional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
