Home
Recruiter
Log In

Customer Support Specialist

Remote from
USA flag
USA
Salary, yearly, USD
65,000 - 75,000
Department
Customer Success
Employment type
Full Time,
Job posted
Apply before
8 Sep 2025
Experience level
Midweight
Views / Applies
12345 / 123
About company Share

About Bonusly

The HR initiative people love, a fun and easy way to engage all of your employees no matter where or how they work. 💚

5.0 Rated
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

About Bonusly

Bonusly helps your team improve engagement and adopt the behaviors that set them, and your organization, up for long-term success. We make employee recognition meaningful, habitual, and connected to what matters most—helping organizations build cultures where people want to stay and grow together. To learn more about working at Bonusly, check out our Un-Handbook: https://github.com/bonusly/un-handbook

Job Description

(Remote, US only)

As a Customer Support Specialist (L2) on our Customer Success Team, you will provide an unparalleled customer experience while investigating issues, providing solutions, and contributing to the success of Bonusly’s users. We are looking for someone with an ingrained passion for helping people, and a love for finding creative solutions. You will become an expert on the Bonusly product landscape, and be an advocate for the needs and concerns of our users. 

The work you do directly impacts the efficiency of the business. 

✅ At Bonusly, you’ll…

  • Execute a delightful day-to-day customer support experience- including responding quickly to questions (via phone, email, and occasional video) and following up on reported issues. 
  • Assist customers with configuring integrations with vendors such as Okta (SSO/SCIM), ADP, Workday, BambooHR, and others.
  • Empathize with the customer’s perspective to provide the best solutions aligned with Bonusly’s core values.
  • Collaborate cross-functionally with Product and Engineering to report bugs, suggest improvements, and drive issue resolution.
  • Identify patterns in support interactions, then take appropriate action to address these patterns.
  • Help out with various Customer Success projects as needed.
  • Maintain up-to-date documentation, FAQs, and guides to help customers self-serve integration issues where possible.

💯You should apply if you…..

  • Have 3+ years of experience in a support role for a software product.
  • Have 2+ years of working knowledge with web technologies, including APIs, SAML, and SFTP integrations. 
  • Experience working with phone and video support. 
  • Consider empathy and patience to be among your top strengths. 
  • Enjoy anticipating customer needs and providing solutions before they’re needed.
  • Have a strong sense for troubleshooting by asking the right questions and utilizing documentation to quickly provide solutions. 
  • Have an aptitude for digesting and communicating technical concepts across audiences of varying technical ability. 
  • Communicate with a professional, upbeat, and friendly tone. 
  • Ability to prioritize customer and internal tasks well
  • Appreciate being able to work autonomously.

Bonusly points for…..

  • Experience on a support team at a SaaS organization
  • Are able to read and write basic code
  • Exposure to monitoring/logging tools like Datadog, Snowflake, or similar.

Compensation: 

  • Salary Range: $65,000 – $75,000, paid hourly with overtime eligibility

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

How to apply

Did you apply? Let us know, and we’ll help you track your application.

For safety tips, see our guides, and please let us know if you need any assistance.

Log in to save
You're almost done!

Create a free account with us to save a history of all jobs you've shown interest in.

You can also continue as a guest if you prefer.

Share

See a few more

Similar Customer Success remote jobs

More Jobs

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

FAQ

What position is Bonusly hiring for?

Bonusly is hiring a remote Customer Support Specialist from 🇺🇸 USA

What type of employment does Bonusly offer?

This is a Full Time role.

Jobicy+ Subscription

Jobicy

571 professionals pay to access exclusive and experimental features on Jobicy

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • Weekly job alerts
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Daily job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Featured & Pinned Resume
  • • Custom Resume URL
Go to account ›