CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
🚀 Join Us as a Customer Solutions Category Manager to lead strategic project delivery.
Are you passionate about driving transformation, unlocking value, and building strategic partnerships that fuel growth? We’re looking for a dynamic leader to spearhead the execution of high-impact projects that deliver measurable savings, operational efficiency, and scalable growth for our customers.
In this role, you will:
Lead strategic initiatives from concept to execution, identifying and delivering on key opportunities for value creation.
Build and nurture strategic partnerships with customers and internal stakeholders, becoming a trusted advisor and catalyst for innovation.
Leverage your product category expertise to uncover untapped potential, define value levers, and co-create solutions that drive long-term success.
Develop and manage multiple value streams, ensuring alignment with business goals and customer needs.
This is more than a job—it’s a chance to shape the future of our business and our customers’ success. If you’re a strategic thinker, a collaborative leader, and a results-driven innovator, we want to hear from you.
Let’s create value together.
Key Responsibilities May Include:
- Engage with customers to understand their challenges, listening carefully to identify opportunities for value creation and tailored solutions.
- Lead customer collaboration projects aimed at reducing waste in packaging, transport, asset loss and other supply chain inefficiencies.
- Collaborate with internal teams, including sustainability, commercial, and operations, to design and implement customer solutions that align with CHEP’s strategic goals.
- Work closely with customers throughout the project lifecycle, ensuring smooth implementation and delivering measurable value to both the customer and CHEP.
- Support the development and execution of digital transformation and sustainability initiatives that drive customer engagement and operational improvement.
- Develop and present data-driven insights, proposals, and value propositions to customers, showcasing the mutual benefits of proposed solutions.
- Build strong relationships with internal and external stakeholders to ensure alignment and effective collaboration in delivering customer solutions.
- Drive customer satisfaction by delivering exceptional service and ensuring that solutions address key customer needs, while supporting CHEP’s sustainability goals.
Drive the execution of strategic project delivery for identified savings, efficiency, and growth opportunities for the customer. Provide guidance and build strategic partnerships while developing multiple value streams. Utilize product category expertise to partner with customers and internal stakeholders/SMEs to define levers for realizing value creation and unlocking opportunities.
Location: Field Based – Needs to be located near a major airport
Travel: 40%
Office Locations in Orlando, FL & Alpharetta, GA. If hired in one of these locations, a hybrid work model may apply.
Major/Key Accountabilities:
Work alongside & collaborate with Account Managers to define and deliver value-creation opportunities for the customer to elevate customer satisfaction & loyalty to CHEP by reinforcing and enhancing CHEP’s customer value proposition.
Gain knowledge of a customer’s supply chain at a location level and overall to continually identify value creation opportunities, focusing on customer impact and partnership synergies, including but not limited to operational efficiency initiatives and cost reduction opportunities
Actively seek new growth opportunities using product category expertise during customer engagements and work with Account Managers to develop these opportunities further by shaping them with key stakeholders on the customer side
Be responsible for the delivery of the ‘value creation projects’ from concept through to execution. Ensure that continuous improvement outcomes are delivered, measured, communicated, and aligned with all stakeholders. Projects should be strategic value-focused versus account management focused.
Monitor and evaluate an ongoing portfolio of value creation projects by tracking their effectiveness and making necessary adjustments. Project management to execute multiple value opportunities within the assigned category.
Closely collaborate with the Solutions Channel Manager to ensure cross value chain thinking and overall E2E optimization
Encourage and foster a culture of continuous improvement within the category team. Will participate in all team functions.
Contribute to a data-centric team, maintaining high standards of Salesforce and other records to ensure accurate, complete, and up to date information used by all stakeholders.
Act as a product category thought leader and develop own capabilities in customer category expertise, culture of continuous improvement, customer value creation, and customer curiosity. Leverage learnings with other Category Optimization colleagues for joint learning and development.
Act as Subject Matter Expert on assigned Category. Responsible for supporting category strategy to further grow CHEP’s solutions portfolio.
Qualifications:
Essential Qualifications
Bachelor’s degree in business, Supply Chain, Engineering, or a related field
Well-developed oral, written, and graphical communication skills, including development & presentation of formal briefings and proposals
Desirable Qualifications
Experience:
Experience in the development of comprehensive project plans, objectives, and deliverables that are aligned with business growth and/or customer goals
Experience conducting research in customer product categories to identify opportunities, industry trends, and competitive offerings
Success in engaging with key stakeholders and customer contact web to ensure project alignment and buy-in.
Project Management experience including regular status updates, KPI tracking, transparent communication, and customer re-engagement (if necessary)
Proven record of driving excellence in customer engagements
Extended work in cross-functional matrix oriented internal structures
Familiar with working and problem-solving within assigned category preferred
CPG Experience in Beverage, Packaging or Pet Care
4+ years of supply chain experience
4+ years of process improvement experience
4+ years of project management experience
4+ years of commercial/customer-facing experience
Remote Type
Fully Remote
Skills to succeed in the role
Active Learning, Adaptability, Collaborative Development, Cross-Functional Work, Curiosity, Customer Engagement, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Problem Solving, Process Improvements, Project Delivery, Solutions Development, Value Propositions
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].
