Your Title: Customer Support Specialist
Job Location: US Remote Or Brazil Remote
Our Department: Transportation
What You Will Do
Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.
Maintain multiple ticketing queues/mailboxes alongside of other team members.
Take and record incoming phone calls.
Provide training for key users and ensure the continuous support of the users of our systems.
Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.
Work closely with the other team members in various departments.
Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.
Gather customer information and documentation of all interactions through a ticketing tool.
Become one of the main contacts for new and existing customers.
Meet deadlines of all projects.
What Skills & Experience You Should Bring
Portuguese language proficiency is a MUST.
Bachelor of Business Administration and/or 2+ years in customer support is desirable.
Solid understanding of how systems interface with other applications.
Proficient in MS Office products and navigating internet resources.
Experience with ERP systems will be an asset.
Fast technical comprehension.
Excellent customer focused mentality.
Outstanding communication and interpersonal skills.
Self-motivated and solution-oriented team player.
Organizational skills and initiative.
Ability to multitask and work in a fast-paced environment.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimble’s Privacy Policy
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
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Hiring Range:
43300
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55200
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Bonus Eligible?
No
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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates’ diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact[email protected]
