Customer Service Representative

Remote from
Canada flag
Canada
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
21 Sep 2025
Experience level
Entry-Level
Junior
Views / Applies
12345 / 123

About Mixtiles

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Verified job posting
This job post has been manually reviewed for authenticity and compliance.

About easyplant:

We are looking for a Customer Service Representative to join our team and be part of an innovative technology that brings joy into the homes of our customers. The role includes assisting customers across our service channels on a wide variety of topics including pre-sales assistance, plant-care, product guidance, order processing, and more. We are big believers in proactively engaging our customers to ensure they receive world-class customer service. Our ideal candidate is a quick learner who has strong communication and language skills.

What we offer:

  • Competitive Compensation
  • Opportunities for professional growth in the Customer Service and Consumer Technology Industry
  • A full-time, remote contract position

Responsibilities:

  • Foster easyplant’s customer-obsessed culture and provide world-class service via email and chat
  • Provide assistance to customers on topics of plant-care, order processing, pre-sales, troubleshooting, and more
  • Diagnose and resolve customer issues with strong problem-solving and troubleshooting skills
  • Surface customer feedback to continuously improve our product and service

What we’re looking for:

  • Based in Canada
  • Minimum of 1 year in a customer-facing role
  • Native English-speaking level or equivalent proficiency – Must
  • Strong communication, problem-solving, troubleshooting, and organizational skills
  • Ability to learn concepts quickly
  • Passion for joining a dynamic start-up and working in a fast-paced environment
  • Prior experience with CRMs & software tools (Intercom, Shopify, Slack) – Advantage
  • Evening and weekend availability required:
    • Shifts can run 2:00 PM – 10:30 PM EST or 3:30 PM – 12:00 AM EST
    • At least one weekend shift is required

This is a full time, remote contract role.

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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FAQ

What position is Mixtiles hiring for?

Mixtiles is hiring a remote Customer Service Representative from 🇨🇦 Canada

What type of employment does Mixtiles offer?

This is a Full Time role.

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