Job Description
Agilent Technologies is seeking a qualified and motivated Product Support Scientist to join our Support Engineering team in Waldbronn, Germany.
This full-time, 12-month contracted position focuses on post-sales support for our Automated Electrophoresis product lines and contributes to several key New Product Introduction (NPI) projects.
This job will have a hybrid workplace agreement with fixed days in home office (Mon, Fri) and in the Waldbronn office (Tue – Thu).
Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
Provide Tier 3 internal support to customer facing Call Center teams, Field Service Engineers, Remote Engineers, and Agilent distributors.
Manage and resolve customer escalations by forming cross-functional investigation teams; may involve direct customer interaction.
Develop, implement, and maintain Product Support Plans and User Information Plans.
Author user documentation, including Instructions for Use (IFU).
Define and implement support strategies and delivery tools (e.g., Site Prep, Installation, Introduction and Preventive Maintenance).
Review project requirements and design specifications, providing feedback based on FURPS+ (Functionality, Usability, Reliability, Performance, and Supportability) criteria.
Develop and deliver technical training to Agilent support teams, including field service, remote engineers, and certified instructors.
Qualifications
Bachelor’s or Master’s degree (or equivalent) in Life Sciences, Engineering, or a related field.
Proficiency in Microsoft Windows and Office applications.
Excellent written and verbal communication skills in English (C1–C2 level); German is beneficial.
Strong ability to communicate technical information clearly and respectfully to diverse audiences.
Team-oriented mindset with the ability to thrive in a multicultural scientific and engineering environment.
Customer-focused attitude with the ability to work effectively in a fast-paced setting.
Hands-on experience with analytical laboratory instrumentation, including troubleshooting.
Familiarity with tools such as MATLAB, Power BI, and statistical analysis is beneficial.
Familiarity with ISO13485 and 21 CFR Part 11 regulations is beneficial.
We Offer:
- Motivated Teams: Collaborate with highly motivated teams and take on exciting responsibilities.
- Challenging Projects: Engage in dynamic, collaborative projects.
- Development Opportunities: Benefit from diverse opportunities for professional growth.
- Corporate Culture: Be part of an exceptional corporate culture.
- Work-Life Balance: Enjoy a good work-life balance.
- Competitive Compensation and Benefits: Receive a competitive compensation and benefits package.
- Hybrid Work: Work in a hybrid model (3 days in the office, 2 days from home).
If you have any further questions regarding the application process, please contact the recruiter at +34 933 445 804.
Additional Details
This job has a full time weekly schedule.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
9-12 Months
Job Function:
Marketing
