Customer Experience Representative (Contractor)

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Contract,
Job posted: 26 Aug 2025
Apply before: 26 Sep 2025
Experience level: Midweight
Views / Applies: 12345 / 123

Archive powers profitable resale programs for apparel and footwear brands with customized technology enabling brands to launch and scale unique, circular resale businesses.

Computer Software
2021

The Customer Experience Representative is the first point of contact for customers with questions or issues. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience. This role is part-time, 100% remote, and all eligible candidates must be able to work from home.

What you’ll be doing

Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
Respond quickly to customer-submitted email requests
Troubleshoot and guide customers through any questions or concerns
Partner with internal teams to solve larger customer-related issues
Keeps current with product knowledge
Documents problems and resolutions and escalate appropriately
Follows up with customers to ensure that issues have been addressed successfully

What You Need for This Position

Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills
Prior experience working with customers
Prior experience with Zendesk is a plus
Basic knowledge of e-commerce retail
Customer-facing experience desired (retail, hospitality, online support, etc.)
Ability to communicate effectively with non-technical staff and customers
Knowledge of all Microsoft Office Suites
Ability to work remotely with little supervision while still completing daily tasks.
Customer-focused – what we do revolves around the customer!
Ability to think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment
Ability to work 8 AM – 6 PM PST,
Availability to work a weekend day is preferred.
This is a part-time role with a maximum of 30 available hours.
This role is open to US applicants only.

Apply now >