Technical Support / Customer Success Engineer

Remote from: Estonia
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Technical Support
Employment type: Full Time,
Job posted: 16 Sep 2025
Apply before: 16 Oct 2025
Experience level: Midweight
Views / Applies: 64 / 22

Leading provider of blockchain intelligence and compliance solutions empowering financial institutions, governmental agencies, and regulators.

Computer Software
2016

Position summary

We are looking for a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical teams and customers, you will ensure seamless communication and efficient issue resolution.

Duties and responsibilities

Provide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance through written and verbal communication.
Assist customers during the onboarding process, particularly with API integrations.
Support the completion of questionnaires and requests for proposals related to product functionality.
Explain proprietary algorithms and help customers understand their relevance to specific use cases.
Analyse system issues and recommend enhancements for improved functionality.
Log and track customer requests, preparing regular reports on interactions and resolutions.

Requirements

Bachelor’s degree in IT, Computer Science, or a related technical field.
Experience in technical support roles.
Strong problem-solving skills and the ability to analyse logs and troubleshoot technical issues.
Fluency in English, with excellent communication skills to explain technical concepts to both technical and non-technical audiences.
Familiarity with API documentation and a solid understanding of system integrations.
High customer service orientation, with the ability to remain composed in challenging situations.
Quick adaptability to new software applications and systems.
Experience with blockchain and cryptocurrencies is a plus.

Apply now >