Job Description
This role is designated as the Business Process Owner for Issue Management, Risk Management, and Quality Plan processes. The Q&C organization now functions under a matrix model, allowing all roles to execute processes within the QMS framework. Key responsibilities include participation in Health Authority Inspections, oversight of the Issue Management Process—including execution and completion of corrective and preventive actions (CAPA)—as well as involvement in Knowledge Management, Continuous Improvement initiatives, Risk Management Plans, evaluation of Risk Acceptances, and management of O.P.S. Issues when necessary. Additionally, the position leads Communities of Practice for individuals outside O.P.S. who implement QMS procedures governed by this role. Strategic duties involve providing proactive assessments of compliance culture and governance through input to the GRACS Compliance Council. This role also supports GRACS within our Research & Development Division Risk Working Group for holistic risk management at both our Research & Development Division and Enterprise levels. The position supervises two Associate Directors.
Primary activities include but are not limited to:
Serve as Global Process Owner for one or more of the QMS processes managed under GRACS(Global Regulatory Affairs & Clinical Safety) Quality &Compliance.
Establishes and maintains an engaged Community of Practice (CoP) as well as collaborative, and innovative culture in GRACS for business process management and continuous improvement.
Partners with Business System Owners on Alignment of Process & Technology.
Drives accountability for consistent processes execution throughout GRACS.
Manages and reports process performance against metric targets. Independently supports departmental operational activities utilizing advanced competencies, knowledge and judgment; proactively identifies and resolves complex issues using experience with guidance and support from the GRACS leadership team and colleagues within and external to GRACS, as needed. Serves as a Subject Matter Expert (SME) for functional group processes, systems, and regulatory knowledge.
Applies capabilities to enhance quality and builds capabilities of less experienced staff, as appropriate.
Manage personnel or assist with the management of personnel and planning functional group activities to achieve functional area and/or departmental objectives.
Conducts appropriate work in accordance with applicable and established Standard Operating Procedures (SOPs), applicable regulations (e.g., Good Regulatory Practice, Good Pharmacovigilance Practice, Good Clinical Practice,), safety guidelines and company policies and procedures.
May assist with the preparation or review of relevant SOPs or policies relevant to GRACS or partnering our Research & Development Division, Global Human Health or our Manufacturing Division organizations. Collaborates effectively across areas within GRACS and partnering organizations to achieve quality goals and understanding of and application of appropriate regulations in partneringwith our Research & Development Division area.
May develop, contribute to, or lead educational and training materials and sessions to further develop competencies or process understanding across GRACS and partnering with our Research & Development Division/our Manufacturing Division/Human Health areas, where applicable.
Primary skills include but are not limited to:
Collaboration and Partnering: Demonstrates advanced ability to work in partnership with others (within GRACS and external to GRACS) to accomplish quality goals; possesses advanced leadership skills.
Communication Skills: Demonstrates advanced communications skills to convey and receive information. Demonstrates advanced oral and written communications skills. Problem Solving: Demonstrates expert level skills in problem solving using creative thinking, gathers data from appropriate stakeholders and responds to new, complex or problematic situations to influence organization direction.
Strategic Thinking: Demonstrates advanced skills to drive change that enhances processes within GRACS or across areas within our Research & Development Division/our Manufacturing Division/Global Human Health that improve quality and /or add value to the business.
Project Management: Demonstrates expert ability to organize work efforts, prioritization of tasks and utilize appropriate resources to deliver or support work products in accordance with timelines and appropriate regulations.
Decision Making: Demonstrates advanced skills to utilize knowledge, networks and data to make rapid and appropriate decisions and to determine when escalation of issues is necessary. Business Operations/Knowledge of Field: Demonstrates advanced level of knowledge of regulations and business trends and applies this knowledge to optimize daily activities and make appropriate decisions that improves the quality of business and functional area outputs.
Regulatory and Compliance Management: Demonstrates advanced knowledge of regulations and regulatory trends to ensure the functional areas within GRACS are compliant with regulations and appropriate procedures and policies and proactively manages and mitigates risks to achieve quality outcomes.
Educations/Experience:
BS/BA degree in relevant area with extensive experience in quality/compliance.
Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:
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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
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U.S. Hybrid Work Model
Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday – Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.
The salary range for this role is
$169,700.00 – $267,200.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular
Relocation:
No relocation
VISA Sponsorship:
No
Travel Requirements:
10%
Flexible Work Arrangements:
Hybrid
Shift:
Not Indicated
Valid Driving License:
No
Hazardous Material(s):
n/a
Required Skills:
Business Operations, Business Operations, Business Processes, CAPA Processes, Communication, Compliance Program Development, Crisis Management, Cross-Cultural Awareness, Detail-Oriented, Global Compliance, Good Clinical Practice (GCP), IS Audit, Issue Management, Knowledge Management, Management Process, Marketing Compliance, Pharmacovigilance, Preventive Action, Problem Solving Therapy, Process Improvements, Professional Integrity, Project Management, Quality Assurance Processes, Quality Management, Quality Management Systems (QMS) {+ 4 more}
Preferred Skills:
Job Posting End Date:
10/8/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
