Senior Director of Technical Program Management

Company Description

At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth. 

We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

Job Description

As the Senior Director of Technical Program Management, you will be a key driver of efficiency, growth, and scalability at PayNearMe. This role focuses on maturing and scaling strategic technical program management practices to align operational processes with long-term business objectives. Reporting to the VP of Business Operations and partnering closely with our Product and Engineering leadership, you will oversee and ensure the delivery of our most critical cross-functional programs, with visibility into the full technical portfolio. You will evaluate, implement, and enhance project management best practices to strengthen program teams, tools, and communication channels. This role will also be accountable for driving reliability and quality programs that strengthen production readiness, incident response, and systemic risk management. 

Balance leading key programs directly while also coaching and developing the TPM team, focusing on building, developing, and mentoring a high-performing TPM team, fostering a culture of continuous improvement. Your technical depth and strategic leadership will be crucial in ensuring delivery predictability, aligning processes with business goals, promoting team growth, and maintaining high standards of delivery excellence to achieve our company’s objectives.

Key Responsibilities:

• Portfolio Leadership: 

  • Provide strategic direction across PayNearme’s technical program portfolio, ensuring alignment with company goals and clear visibility for leadership.

• Reliability & Quality

  • Lead cross-functional programs that strengthen system reliability, scalability, and production readiness. 

• Governance: 

  • Provide oversight and program leadership across PayNearMe’s technical project and program portfolio to drive successful execution. 

• Operational Excellence: 

  • Determine and implement technical project management best practices to ensure efficient and effective delivery.
  • Lead the organization to streamline processes, simplify and accelerate execution, manage objectives and key results, release on time, and bring tooling efficiencies.
  • Own and continuously improve the efficiency and consistency of technical delivery.
  • Collaborate to identify systemic inefficiencies and implement data-driven solutions to address them.
  • Drive company-wide planning, cross team alignment, and delivery health reporting across teams. 

• Program and Project Management:

  • Partner with Product, Engineering, and business leadership to define and deliver strategic technical programs with company goals.
  • Ensure visibility and accountability by communication goals, milestones, timelines, and metrics to executives and stakeholders.
  • Lead all aspects of program execution, including prioritization, mobilizing cross-functional teams, tracking progress, resource planning, and risk remediation to deliver business and customer outcomes. 
  • Scale process and tools to support larger teams and increasing complexity. 
  • Apply technical fluency to inform decisions, anticipate risks, and act as a trusted thought partner to Product and Engineering leads.

• Team Leadership and Growth

  • Lead efforts to scale and standardize the TPM function across the organization, creating frameworks and fostering innovation.
  • Balance leading high-priority programs with hiring, mentoring, and developing a TPM team that builds trusted partnerships and domain expertise. 
  • Develop talent within the team by establishing mentorship programs, professional development opportunities, and cross-training initiatives.
  • Be a culture carrier, connecting the organization to the company’s core values, building trusted relationships across functions and fostering a culture of accountability and continuous improvement

Qualifications

• B.S. in Computer Science or a related technical discipline, or equivalent experience.
• 10+ years of technical program management experience, leading complex technology projects and programs.
• 5+ years of people management experience leading teams to deliver technical programs or products from inception to delivery.
• Proven experience identifying and addressing systemic inefficiencies and scaling technical programs.
• Experience building, growing, and leading a technical program management organization.
• Expertise with Agile and Scrum frameworks and the application in product development and delivery.
• Fluency with the Atlassian ecosystem; Jira, Jira Product Discovery, Advanced roadmaps, and Atlas. 
•  Strong communication and executive presence; able to influence across all levels. 
• Proven interpersonal skills, including relationship building and collaboration within a cross-functional team.
• Ability to influence across virtual teams and disparate stakeholder groups.
• Strategic, organizational thinker with a track record of strengthening program governance and controls within an organization.

Additional Information

Benefits

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting – 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 4-6x / year in-person team meet-ups 

Location: Flexible/Remote (within the US)

Salary Range: $200,000 – 250,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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