Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.
Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
We are seeking an accomplished and operationally rigorous Sr. Director, Lab Operations to lead the management and growth of our diagnostics and laboratory network across North America. This leader will be accountable for ensuring best-in-class quality, regulatory compliance, operational excellence, and scalability across both internal Hims & Hers labs and strategic third-party lab partners.
The ideal candidate is a seasoned lab operations executive who has successfully led multi-site lab operations in a high-growth diagnostics or clinical testing environment. You bring deep expertise in operational performance management, workforce leadership, vendor oversight, and regulatory compliance. You know how to build a world-class lab culture rooted in quality, reliability, and innovation — while driving measurable improvements in efficiency, throughput, and turnaround times.
You Will:
Lead and oversee all lab operations across multiple sites in North America, ensuring consistent excellence in quality, accuracy, efficiency, and compliance.
Develop and execute the operational strategy for Hims & Hers’ internal and partner lab network, focused on scalability, standardization, and continuous improvement.
Own operational performance metrics including turnaround time (TAT), cost per test, quality KPIs, and overall customer and patient satisfaction.
Build and lead a high-performing lab operations team, including lab directors, managers, and technical staff — fostering a culture of accountability, continuous learning, and compliance.
Drive quality and regulatory excellence by ensuring full adherence to CLIA, CAP, and all applicable federal and state regulatory requirements.
Partner with third-party lab vendors to manage performance, negotiate service agreements, and ensure alignment with Hims & Hers’ quality and efficiency standards.
Collaborate cross-functionally with clinical, logistics, product, and finance teams to ensure end-to-end operational alignment and seamless execution.
Implement process optimization and automation initiatives to enhance efficiency, reduce errors, and scale operational capacity as the diagnostics business grows.
Oversee capacity planning and site readiness for future lab expansion or consolidation opportunities across geographies.
Serve as a key voice in diagnostics leadership, contributing to strategic decisions about network design, lab footprint, and long-term operational capability building.
You Have:
12+ years of experience in diagnostics or clinical laboratory operations, with at least 5 years in a senior multi-site leadership role.
Proven success managing operations across5 or more labs within the U.S.; international experience is a plus.
Deep knowledge of CLIA, CAP, FDA, and state regulatory requirements, with a track record of successfully passing audits and inspections.
Experience establishing and scaling operational processes, KPIs, and governance frameworks across a distributed lab network.
Demonstrated ability to hire, develop, and retain top lab operations and technical talent.
Experience managing relationships with external diagnostic or reference labs, including performance management and quality oversight.
Strong analytical mindset and operational discipline; experience leveraging data for performance improvement and capacity planning.
Exceptional leadership and communication skills, with the ability to influence and partner cross-functionally across clinical, business, and technical functions.
Bachelor’s degree in a life sciences, medical technology, or related field required; advanced degree (MBA, MPH, or related) preferred.
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
401k benefits with employer matching contribution
Offsite team retreats
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you’re excited about this role, we encourage you to apply—even if you’re not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.
