Executive Operations Coordinator

What Success Looks LikeA successful Executive Operations Coordinator– Director of Member Experience Support consistently enables clarity, follow-through, and execution for Member Experience initiatives by keeping workflows organized, communication tight, and priorities moving forward.This role acts as the operational backbone for the Director of Member Experience, ensuring that ideas turn into action and nothing falls through thecracks.

Core Strengths & Behaviors

• Highly organized and detail-driven; accuracy is non-negotiable
• Proactive communicator who anticipates needs and follows up without prompting
• Comfortable managing recurring tasks while responding to urgent priorities
• Confident working across multiple platforms and systems
• Reliable, dependable, and trusted to handle sensitive information
• Collaborative partner to leadership, field teams, and support functions

Key Focus Areas

• Operational & Administrative Support
• Keeps Director of Member Experience initiatives organized and on track
• Manage trackers, action items, and follow-ups
• Prepares materials for meetings, workshops, and leadership updates
• Partners with sign vendors for execution
• Works with print companies to ensure execution i.e. staples, alphagraphics, Northeast Color

Communication & Coordination

• Ensure the right people are looped in at the right time
• Supports agendas, notes, summaries, and recaps
• Maintains calendars and key deadlines

Systems, Documentation & Process

• Maintains SOPs, templates, and process documentation
• Ensures version control and consistency across tools and files
• Supports data entry and updates across platforms
• Able to maintain Yoobic platform requests and access grants
• Able to create images from Photoshop and Canva, understanding Hex color numbers and brand standards.

Reporting, Surveys & Follow-Up

• Tracks completion, scores, and feedback from surveys and validations
• Compiles clear summaries with insights and next steps
• Flags gaps, risks, or delays proactively

Measures of Success

• Workflows are completed accurately and on time
• Leadership has clear visibility into progress and next steps
• Communication is consistent, timely, and well-documented
• Surveys, validations, and follow-ups are tracked with minimal rework
• The Director of Member Experience can focus on strategy, not administration
• Tools & Systems Used
• Microsoft Excel, Word, PowerPoint, Outlook, Teams
• SharePoint
• Canva
• Yoobic
• Photoshop
• Monday.com or similar project-tracking tools
• Salesforce platforms and internal reporting tools
• Survey and feedback platforms
• This role is critical to delivering consistent, high-quality Member Experience across all clubs by ensuring strong execution behind the scenes.

About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.