The Learning & Membership Operations Coordinator is responsible for the operational management of learning delivery, membership administration, and marketing coordination activities. This role ensures that systems, processes, and participant/member experiences operate smoothly, enabling facilitators and consultants to focus on client engagement and program delivery. The position operates within a structured remote environment and supports the end-to-end coordination of learning programs, membership lifecycle management, and operational marketing execution.
- Manage and maintain the Learning Management System (LMS), including course uploads, learner access, and content updates.
- Oversee learner onboarding, course setup, tracking of progress, and certification records.
- Administer accreditation processes, including CP-SWP requirements.
- Coordinate logistics for virtual and in-person learning programs.
- Manage program scheduling, operational timelines, and participant communications.
- Liaise with facilitators to ensure delivery readiness and operational alignment.
- Support post-program feedback collection and reporting.
- Manage membership onboarding, renewals, and database maintenance.
- Respond to membership enquiries and maintain accurate membership records.
- Coordinate operational execution of marketing campaigns in collaboration with the marketing team.
- Support website updates and content administration.
- Manage learning-related inbox enquiries and escalate where required.
- Maintain documentation, operational procedures, and system data integrity.
- Support reporting across learning and membership activities.
- Identify opportunities to improve operational efficiency and consistency.
- Other position-level duties as they arise.
Requirements
- Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related discipline.
- 3-5+ years’ experience in operations coordination, learning administration, membership management, or similar administrative roles.
- Experience managing or supporting a Learning Management System (LMS).
- Strong organisational and time management skills with the ability to manage multiple workflows.
- High proficiency in written and verbal English communication.
- Experience supporting virtual program delivery and remote teams.
- Strong attention to detail and commitment to data accuracy.
- Experience supporting marketing campaign coordination or content administration (advantageous).
- Ability to work independently in a remote offshore support model aligned to Australian business hours.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Work from home
- Mon – Fri: 7:00 AM – 4:00 PM PHT(adjustments will be made for daylight saving time)
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.
🔗 Learn more about us through our official pages:
Website: https://twoconnect.com.au/
Careers: https://apply.workable.com/twoconnect-careers/
LinkedIn: https://linkedin.com/company/twoconnectau
Facebook: https://www.facebook.com/2woconnect/
Instagram: https://www.instagram.com/twoconnect_/
