TrustedHousesitters is a fast growing, direct-to-consumer marketplace that is redefining pet care and travel.
Here at TrustedHousesitters, we’re on a mission to make travel work better for pets, for their people, and for the global community of animal lovers who look after them. We’ve got big plans on becoming the world’s most-loved travel solution for pet people. We’ve built something pretty special: a trusted place where pet owners and sitters connect to keep pets happy at home while their humans explore the world.
We’ve already grown into a global community with members in over 140 countries, a product people genuinely love, and a team of more than 100 brilliant humans powering it all.
But we’re only just getting started. Our goal? To grow to 1 million members and make TrustedHousesitters the world’s most-loved travel solution for pet people.
At the moment, a sit starts every two minutes somewhere on the planet. We want that to be every single minute and we know the only way we’ll get there is with the right people in the right roles.
The right people in the right roles will shape our future. So, here’s the big question: Could that be you?
The Purpose:
Turning our evolving ideas and expertise into engaging, scalable learning experiences that power a feedback-rich, high-performance culture at TrustedHousesitters.
The Role:
At TrustedHousesitters, we’re scaling quickly (we’ve more than doubled in size since 2024!) and learning as we go. As we grow, we’re investing more intentionally in how we support our teams to learn, develop and do their best work.
This role sits right at the heart of that journey.
As our Digital Learning Specialist, you’ll help turn the knowledge, ideas and expertise that exist across the organisation into engaging, accessible learning experiences. Much of that knowledge currently lives across Notion pages, internal documentation, onboarding materials and conversations between teams. Your role will be to bring structure to that information and transform it into clear, scalable learning content that people can easily use and apply in their work.
You’ll initially focus on building and launching our core learning curriculum, helping translate existing materials, policies and processes into engaging digital resources that support onboarding, core company knowledge and manager development.
Over time, this role will also play an important part in helping TrustedHousesitters grow into a stronger learning organisation, where insights, feedback and knowledge are shared more effectively across teams.
This is a creative and practical role, well suited to someone who enjoys turning ideas into reality, working with evolving inputs and building learning experiences that genuinely help people succeed.
What you’ll be doing:
- Transforming existing ideas, notes and “half-built” resources into polished, high-quality learning and development materials
- Designing and building engaging digital learning content across a mix of formats – including videos, infographics, guides, modules and assessments
- Owning and developing our learning spaces in Notion (our single source of truth), creating intuitive, well-structured and easy-to-navigate content
- Working closely with subject matter experts to translate knowledge into practical, accessible learning experiences
- Supporting the development and launch of our line manager core curriculum and wider L&D toolkit
- Helping embed a feedback-rich, future-ready, high-performance culture through scalable learning & development solutions
- Support the People & Talent team in content development – ensuring brand consistency across our People & Talent initiatives
- Reviewing and auditing existing learning & development frameworks to identify gaps, opportunities and areas for improvement
- Tracking learning engagement and effectiveness, using insight to continually iterate and improve content (This includes a focus on tracking metrics and testing for knowledge absorption)
What we’re looking for:
- Proven experience within a fast-paced startup or scale-up environment in a digital learning or building role
- Strong grounding in learning principles, instructional design and digital learning best practice for rapid learning and deployment
- Someone who loves building from the ground up – comfortable turning a blank page (or rough notes) into something impactful, engaging and useful
- Confidence in creating visually appealing, interactive content
- Hands-on experience building and maintaining content in Notion (or similar tools)
- Experience creating infographics and visuals in Canva (or other design tools)
- Confidence in video creation, using Vimeo, Loom (or similar)
- Excited by the potential of AI, using it thoughtfully (and responsibly) to spark ideas, speed up creation and strengthen the impact of our learning content
- A collaborative approach, with the ability to work cross-functionally and build strong relationships
- Highly organised, detail-oriented and an excellent communicator
- Comfortable working with limited constraints and finding smart, creative ways to make learning come to life
- Experience using Google Workspace is a plus
You’ll thrive in this role if…
- You enjoy taking ownership and shaping your own path. At TrustedHousesitters, people have the freedom to lead their work and grow their role, rather than relying on lots of top-down direction.
- You’re energised by a fast-moving environment. We move quickly and think big, so being able to adapt, prioritise, and act with pace is important.
- You turn ideas into action. We value people who follow through on what they care about and take the initiative to make things happen.
- You’re comfortable with change and ambiguity. As a scaling organisation, things evolve quickly – the people who thrive here are curious, adaptable, and excited by the opportunities that growth brings.
If you’re ready to join us on our mission to become the most loved pet travel solution, we’d love to hear from you!
In your application, please feel free to note which pronouns you use (For example- she/her/hers, he/him/his, they/them/theirs, etc).
At the heart of our team are a mix of diverse backgrounds. Here at TrustedHousesitters, we’re committed to the equal opportunities policy throughout the interview process and selection. Offers of employment into TrustedHousesitters are based solely on individual merit, qualifications, and the person’s professional suitability.
Gender identity, sexual orientation, marital or civil partnership status, colour, race, nationality, ethnic or national origins, religion or beliefs, age, mental or physical disability, medical condition, pregnancy or maternity status, or any other protected characteristics do not enter into our decision-making process.
