Meet our Job Legitimacy Checker — manually verified job postings you can trust ›

Spotify Customer Service Specialist with German and English

Remote from
Bulgaria flag
Bulgaria
Annual salary
Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Employment type
Full Time,
Job posted
Apply before
15 Apr 2026
Experience level
Senior
Views / Applies
43 / 13

About Sutherland

Unlocking Possibilities, Transformative Outcomes, and Enduring Relationships

Actively Hiring
Verified job posting
This job post has been manually reviewed for authenticity and compliance.

Unternehmensbeschreibung

About Us:
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team, for the world’s leading music streaming platform.
If you’re ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.
With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

Stellenbeschreibung

What You’ll Do (Non-Voice Support Only):

  • Provide email and chat support (no phone calls!) to Spotify users
  • Answer common “how-to” and FAQ-type questions
  • Assist with account management and payment-related issues
  • Guide users through troubleshooting steps with patience and clarity

Qualifikationen

Qualifications:

  • Excellent German (C1) and English (C1)
  • Valid EU work permit
  • Prior customer service experience is a plus
  • Strong written communication and problem-solving skills
  • A team player with a positive, can-do attitude
  • Comfortable explaining complex topics in a clear, simple manner

Zusätzliche Informationen

What You’ll Get:

  • Permanent contract with long-term job security
  • Fully remote training and work from anywhere in Bulgaria
  • Additional health and life insurance
  • 21 days of paid annual leave
  • Food vouchers and Multisport card (partially covered)
  • Performance bonuses
  • World-class training and career growth opportunities
  • Digital HR services and 24/7 psychological support

Why Join Us?

  • Fully digital onboarding and contract signing
  • Recognition and referral programs
  • Engaging employee events and wellness initiatives
  • Learning platforms and certification support
  • Exposure to global business and an inclusive, multicultural environment

Ready to start your journey with Spotify and Sutherland?
Apply now and let’s make customer support more human – one message at a time.

Apply now >

Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

How to apply

Did you apply? Let us know, and we’ll help you track your application.

See a few more

Similar Customer Success remote jobs

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview. Read more ›
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them. Read more ›
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers. Read more ›
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job

Jobicy+ Subscription

Jobicy

592 professionals pay to access exclusive and experimental features on Jobicy

Free

USD $0/month

For people just getting started

  • • Unlimited applies and searches
  • • Access on web and mobile apps
  • • Weekly job alerts
  • • Access to additional tools like Bookmarks, Applications, and more

Plus

USD $8/month

Everything in Free, and:

  • • Ad-free experience
  • • Daily job alerts
  • • Personal career consultant
  • • AI-powered job advice
  • • Featured & Pinned Resume
  • • Custom Resume URL
Go to account ›