Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta’s co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it’s at Cresta.
About the role:
As the Sales Enablement Manager, Enterprise, you’ll be responsible for accelerating the ramp and performance of Cresta’s growing Enterprise Account Executive team. Your primary focus will be enabling new and ramping AEs to reach productivity quickly through hands-on coaching, targeted training and practical, data-informed enablement programs.
You’ll partner closely with Sales Leadership, RevOps, Product Marketing, and the Strategic & Enterprise Sales Enablement Manager to deliver enablement that improves day-to-day execution across the enterprise sales cycle. This is a highly hands-on, individual contributor role where success is measured by faster ramp times, stronger deal execution and improved revenue outcomes.
You’ll work with account teams selling to some of the world’s largest enterprises and contact centers, helping ensure every rep is equipped to sell Cresta with confidence and consistency.
Responsibilities:
- Sales Onboarding & Ramp Acceleration:
- Partner with the Head of Onboarding and Sales Enablement leadership to execute and continuously improve onboarding programs for new Enterprise AEs.
- Provide structured support to new hires during ramp, including targeted training, deal support and coaching focused on first meetings, pipeline creation and early wins
- Sales Process & Methodology Enablement:
- Reinforce Cresta’s enterprise sales process and methodologies across the full sales cycle, from discovery through close
- Help enterprise reps consistently apply best practices in discovery, executive alignment, competitive positioning and deal progression
- Coaching & Performance Programs:
- Deliver ongoing enablement through live trainings, small-group sessions, role plays and certifications aligned to enterprise team needs
- Provide direct coaching to reps 1-1 and via Gong, with a strong focus on ramping AEs
- Direct Deal Involvement:
- Actively support enterprise deals for newer and ramping reps through deal strategy sessions, meeting preparation and ride-alongs
- Partner with frontline sales leaders to reinforce coaching themes and improve deal quality
- Content & Messaging Alignment:
- Collaborate with Product Marketing to ensure enterprise sellers are equipped with clear, effective messaging, talk tracks, objection handling and competitive positioning
- Help ensure enablement content is practical, easy to use and aligned to real enterprise sales scenarios
- Enablement Measurement & Optimization:
- Analyze performance data (ramp time, quota attainment, win rates, pipeline progression) to identify areas of opportunity
- Use insights to refine training, coaching and enablement programs tied to clear revenue outcomes
- Field Readiness:
- Support sales readiness efforts for product launches, pricing changes, and updates impacting the enterprise segment
- Ensure enterprise sellers are confident and prepared to execute in customer-facing conversations
Qualifications We Value:
- 3+ years in Sales, Sales Enablement, Sales Management, or a related role in a fast-paced B2B SaaS environment. Direct SaaS or AI sales experience preferred.
- Strong understanding of enterprise sales motion and the needs of quota-carrying AEs.
- Proven ability to collaborate across multiple departments.
- Deep empathy for sellers, with a passion for helping them succeed.
- Exceptional communication and facilitation skills, both written and verbal.
- Experience with modern enablement tools and platforms
- Familiarity with sales methodologies such as MEDDICC, Challenger, or Command of the Message.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Base Salary Range: $150,000 – $170,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [email protected]
