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Snapscale

Customer Service Representative (Spanish Bilingual)

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Remote from
Philippines
Salary
Undisclosed
Department
Customer Support & Success
Employment
Full Time
Experience
Entry-Level, Junior
Published
Apply before
1 Nov 2026
Listing views
508
Application actions
60
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Opportunity details

About this role.

Description

Overview:

Snapscale is seeking a skilled and experienced Spanish Bilingual Customer Service Representative to support US based clinics. This is a remote role where you will serve as a key point of contact for patients, assisting with administrative and patient coordination tasks while ensuring accurate documentation and excellent patient experience.

The ideal candidate is detail-oriented, organized, and confident in handling patient interactions in both Spanish and English, with experience in healthcare processes and EMR systems.

Responsibilities:

  • Perform insurance verification (preferred but not required)
  • Handle new patient enrollment and intake processes
  • Answer incoming calls and assist patients with inquiries
  • Schedule and reschedule patient appointments efficiently
  • Respond to patient emails and text messages in a timely manner
  • Manage and update patient records using EMR systems
  • Ensure accurate documentation and maintain patient confidentiality 

Perks:

  • Health Maintenance Organization (HMO)
  • Competitive pay
  • Government-mandated benefits
  • 13th month pay
  • Night differential pay
  • Internet allowance
  • Opportunities for career growth and development

Requirements

  • Proficient in both written and spoken Spanish and English
  • Minimum 6 months BPO experience in a Spanish bilingual account (required); healthcare account experience is a plus!
  • Comfortable supporting US based clinics and physicians
  • Willing and able to learn EMR/EHR systems, insurance verification, patient confirmation processes, and inbound/outbound calling
  • Demonstrates strong empathy and interpersonal skills when handling patient interactions
  • Highly organized, detail-oriented, and reliable.
  • Must have a stable internet connection and a quiet remote work environment

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