Senior Analyst

Remote from: USA
Salary, yearly, USD: 100,000 - 125,000
Department: Data Science & Analytics
Employment type: Full Time,
Job posted: 9 May 2026
Apply before: 9 Jun 2026
Experience level: Senior
Views / Applies: 570 / 39

About ECS

Partnering with leading organizations to deliver powerful solutions for a complex world.

Actively Hiring

AI Summary

ECS is seeking a Senior Analyst to support the DHS OCIO remotely, focusing on IT modernization and knowledge management. The role involves designing KM frameworks, managing content, optimizing systems, and collaborating with stakeholders. Key responsibilities include strategy, governance, requirements gathering, and Agile facilitation. The ideal candidate has a Bachelor's degree, 5+ years of experience, and proficiency with SharePoint and ServiceNow. This position offers a competitive salary range and requires U.S. citizenship and the ability to obtain a Public Trust clearance.

Job Complexity

Easy Hard

AI Insight The role requires a mix of technical, analytical, and communication skills with 5+ years of experience, but the requirements are standard for a senior analyst position.

Salary Analysis

AI Insight The offered salary range of $100,000-$125,000 is competitive for a senior analyst role in the US market, aligning with the median for similar positions. It reflects the specialized nature of government IT and knowledge management work.

Key Skills

Knowledge Management SharePoint ServiceNow ITIL KCS Agile Requirements Gathering Process Improvement Data Governance Stakeholder Collaboration

Cover Letter Sample

I am writing to express my enthusiastic interest in the Senior Analyst position at ECS, as advertised. With over five years of experience in knowledge management and IT service management, I am confident in my ability to drive IT modernization initiatives for the DHS OCIO.

My background includes designing and implementing KM frameworks using KCS methodologies, managing content on SharePoint and ServiceNow, and leading cross-functional teams to capture tacit knowledge. I have a proven track record of improving system searchability and user experience through platform optimization.

I possess strong analytical and communication skills, enabling me to gather requirements effectively and facilitate Agile ceremonies. My experience with Jira and project tracking ensures clear visibility into project progress.

I am eager to contribute to ECS's mission and support DHS in achieving its modernization goals. Thank you for considering my application.

Possible Interview Questions

Can you describe your experience with implementing a knowledge management framework using KCS principles?

In my previous role, I led the implementation of a KCS-based KM framework for a government agency. I started by assessing existing knowledge assets and identifying gaps. I then developed a taxonomy and content lifecycle policies, trained staff on KCS practices, and configured SharePoint to support the framework. This resulted in a 30% reduction in ticket resolution time.

How have you used SharePoint or ServiceNow to improve knowledge accessibility and user experience?

I have extensive experience with both platforms. For SharePoint, I customized site collections with metadata and search refiners to improve findability. For ServiceNow, I configured the knowledge base with category hierarchies and implemented a feedback loop to continuously update articles. I also used analytics to identify underperforming content and made data-driven improvements.

Describe a time you facilitated an Agile ceremony. What was your role and how did you ensure its effectiveness?

I facilitated daily stand-ups, sprint planning, and retrospectives for a cross-functional IT team. During sprint planning, I ensured user stories were clearly defined and estimated. I used Jira to track progress and addressed impediments quickly. In retrospectives, I encouraged open feedback and action items, leading to a 20% increase in team velocity over three sprints.

How do you approach gathering requirements from stakeholders with varying technical expertise?

I tailor my communication style to the audience. For technical stakeholders, I use system diagrams and technical language. For business stakeholders, I focus on outcomes and use plain language. I conduct workshops and interviews to capture needs, and I document requirements using user stories and process flows. I also validate requirements through prototypes or mockups.

What strategies have you used to ensure data compliance with legal standards in knowledge management?

I collaborated with legal and compliance teams to understand relevant regulations, such as FISMA or HIPAA. I implemented access controls and audit trails in the KM system. I also created content review workflows to ensure articles are reviewed for compliance before publication. Regular audits and training sessions helped maintain adherence.

ECS is seeking a Senior Analyst to work remotely.
ECS is seeking a Senior Analyst to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO). This role is instrumental in driving IT modernization and knowledge management initiatives at DHS Headquarters. They will analyze and document business and system processes, design and implement KM frameworks, and identify opportunities for improvement and modernization. The ideal candidate demonstrates strong organizational, communication, and analytical skills, and is adept at collaborating with both technical and business stakeholders.

Key Responsibilities:

Strategy & Governance: Design and implement knowledge management frameworks, taxonomies, and content lifecycle policies (Knowledge-Centered Services/KCS).
Content Management: Create, review, and maintain high-quality knowledge-based articles, SOPs, and documentation.
System Optimization: Configure and maintain KM platforms (e.g., SharePoint, ServiceNow) to improve searchability and user experience.
Stakeholder Collaboration: Work with cross-functional teams to identify knowledge gaps, capture tacit knowledge, and promote best practices.
Compliance & Analytics: Ensure data compliance with legal standards; analyze usage metrics to evaluate KM effectiveness.
Requirements Gathering: Lead collaborative sessions with IT and business stakeholders to gather and document requirements for new systems and solutions.
Process Improvement: Collaborate with IT partners at DHS to assess the current IT landscape and identify process improvement opportunities.
Architecture & Documentation: Develop architectural diagrams illustrating current and future state systems; prepare presentation materials for technical and non-technical stakeholders.
Analysis: Conduct requirements and comparative analyses to identify process gaps and improvement areas.
Agile Facilitation: Facilitate Agile ceremonies, including daily scrums, sprint planning, sprint reviews, and retrospectives.
Project Tracking: Develop and maintain Jira boards to provide program leadership and team members with clear visibility into project progress and outstanding tasks.

Salary Range: 100,000-125,000

General Description of Benefits

Qualifications

Must be a U.S. Citizen.
Must be able to obtain a Public Trust Clearance.
Bachelor’s Degree in Information Technology Management or related field.
5+ years of experience in knowledge management, IT service management, management consulting, or systems analysis/design for information systems.
Experience leading system modernization, migration, and organization-wide initiatives.
Proficiency with platforms such as SharePoint, ServiceNow, or other content management systems.
Strong writing, organizational, communication, analytical, and problem-solving skills.
Experience in project management and strategic planning.
Ability to communicate complex policy or technical information to varied audiences.
Ability to work independently and collaboratively within a team.
Analytical skills to analyze data compliance and policy requirements.
Experience with MS Office Suite, SharePoint Designer, or HTML5.
Understanding of KCS, ITIL, and data governance standards.
Bachelor’s Degree in Information Technology Management or related field.