Business Operations Transformation & AI Principal

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Product & Operations
Employment type: Full Time,
Job posted: 21 May 2026
Apply before: 21 Jun 2026
Experience level: Senior
Views / Applies: 96 / 24

Experian unlocks the power of data to create opportunities for consumers, businesses and society.

Actively Hiring

AI Summary

Experian seeks a Business Operations Transformation & AI Principal to lead automation and AI strategy for its Automotive Operations team. The role involves designing workflows, implementing RPA, conversational AI, and agentic AI to eliminate manual processes and reduce implementation timelines. Candidates need 3+ years in automation/AI technologies and sales process streamlining, plus people leadership and corporate execution skills. The position reports to the SVP of Auto Operations and requires minimal travel.

Job Complexity

Easy Hard

AI Insight The role demands a rare combination of deep technical AI/automation expertise, strategic leadership, cross-functional influence, and enterprise transformation experience, making it extremely challenging.

Salary Analysis

AI Insight The salary for this role is not specified, but based on market data for a senior AI/automation principal in the US, the median is estimated at $220,000. This is competitive for the level of expertise required, though top candidates may command higher.

Key Skills

Robotic Process Automation (RPA) Conversational AI Agentic AI Generative AI Sales Process Automation CRM Integration Change Management Operational Efficiency Cross-functional Leadership Enterprise Transformation

Cover Letter Sample

Dear Hiring Manager,

I am excited to apply for the Business Operations Transformation & AI Principal role at Experian. With over 10 years of experience leading enterprise-wide automation and AI initiatives, I have a proven track record of reducing operational costs and improving efficiency through strategic implementation of RPA, intelligent document processing, and generative AI. I am particularly drawn to Experian's global impact and the opportunity to transform the Automotive Operations team.

In my previous role, I led a cross-functional team to deploy AI-driven chatbots that reduced customer inquiry response times by 40% and automated 70% of manual sales processes. I am skilled at translating complex technical concepts for business stakeholders and building consensus in matrixed organizations. I am confident that my expertise aligns perfectly with the requirements of this role.

Thank you for considering my application. I look forward to the possibility of discussing how I can drive innovation and measurable outcomes at Experian.

Sincerely,
[Your Name]

Possible Interview Questions

Describe a time you led an enterprise-wide automation program. What were the key challenges and how did you overcome them?

I led a program to automate order-to-cash processes across multiple business units. Key challenges included resistance to change and integrating legacy systems. I overcame these by establishing a governance framework, involving stakeholders early, and using a phased rollout with quick wins to build momentum.

How do you prioritize automation use cases in a large organization?

I use a value-based prioritization matrix considering factors like ROI, strategic alignment, implementation complexity, and user impact. I also engage with operations leadership to identify pain points and align with business goals.

Explain how you would measure the success of an AI initiative in operations.

Success metrics include reduction in manual toil (hours saved), implementation time reduction, user adoption rates, cost savings, and improvement in customer/employee experience scores. I track these against baseline KPIs and report ROI to leadership.

How do you ensure that automation and AI solutions are adopted by end-users?

I focus on change management: involving users in design, providing training, and communicating benefits clearly. I also champion citizen development and celebrate early adopters to foster a culture of innovation.

Describe your experience with AI governance in a regulated industry.

At my previous company, I established governance frameworks for AI use, including ethical guidelines, bias testing, and compliance with data privacy regulations. I worked with legal and compliance teams to ensure all solutions met regulatory requirements.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

You will transform how the Operations team delivers value by eliminating manual processes, reducing implementation timelines, and advocating automation and AI at scale. You will design business process workflows, inventory business processes and documentation and implement the automation/AI strategy for Operations. You will report to Experian Automotive’s Senior Vice President, Auto Operations. Minimal travel is required.

What Experian looks for:

Proven ability to translate complex, cross-functional programs into scalable, measurable outcomes.
3+ years of experience in automation and AI technologies such as Robotic Process Automation (RPA), intelligent document processing, conversational AI, agentic AI, and generative AI applications.
3+ years of experience streamlining and automating sales processes (opportunity management, client vetting, pricing, contracts, compliance, client onboarding) using CRM and other integrated tools.
People leadership, with the ability to inspire, mentor, and align teams around innovation and execution.
Experience improving operational efficiency, reducing manual toil, and enhancing the employee and patient experience through automation.
Corporate execution focus — expertise in navigating matrixed organizations, building consensus, and driving measurable outcomes in a large enterprise environment.
A talent for simplifying technical concepts and fostering understanding across both business and technical team members.

Responsibilities

Strategy & Leadership: Define and lead the automation and AI strategy for Operations. Establish a roadmap that reduces implementation times and improves efficiency. Serve as the senior leader for automation and AI within Operations, representing needs with enterprise technology and vendor partners.
Execution & Delivery: Build and manage automation and AI capabilities (RPA, chatbots, agentic AI) where relevant. Promote a prioritized pipeline of automation/AI use cases with measurable impact. Operationalize standards, best practices, and governance for automation and AI solutions.
Collaboration & Influence: Partner with Operations leadership to identify pain points. Influence enterprise and tool governance decisions to ensure Operations needs are met.
Enablement & Adoption: Oversee training, communication, and change management for AI/automation adoption. Champion user enablement and citizen development. Build awareness of automation successes and foster a culture of innovation.
Measurement and Outcomes: Manage process orchestration inventory & maps and measure process effectiveness to standardize approach and inform automation pipeline. Define and track goals, including implementation time reduction, manual toil eliminated, user adoption, and financial impact. Report progress and Return on investment to Operations and Auto leadership.

Qualifications

Bachelor’s degree in Computer Science, Engineering, Operations Management, or a related field required.
Post-Graduate education or formal training / certification in Artificial Intelligence, Machine Learning, or Data Science.
Experience applying AI principles in real-world enterprise environments, with measurable outcomes tied to operational efficiency and cost reduction.

Additional Experience

Led enterprise-wide automation programs that reduced operational costs and improved process efficiency.
Delivered AI-driven solutions (e.g., predictive analytics, intelligent chatbots) that enhanced customer and employee experience.
Managed cross-functional teams to implement automation pipelines.
Established governance frameworks for AI/automation adoption ensuring compliance and scalability.
Negotiated with technology vendors and partners to integrate advanced AI capabilities into core operations.
Championed change management programs to drive cultural adoption of automation and AI.
Designed and implemented KPIs to measure automation impact on productivity and Return on investment.
Experience using RPA and AI tools to streamline workflows and eliminate manual tasks.
Experience building automation centers of excellence and encouraging citizen development.

Additional Information

Benefits/Perks:

Great compensation package and bonus plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian’s DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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