Technical Account Manager (US Remote)

Remote from: USA
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 21 May 2026
Apply before: 21 Jun 2026
Experience level: Midweight
Views / Applies: 21 / 2

We are on a mission to build the world’s best cloud security platform.

Computer & Network Security
2022

AI Summary

Upwind is a next-generation cloud security platform that uses runtime context to identify and prioritize critical risks. They are hiring a Technical Account Manager (US Remote) to build strategic customer relationships, ensure successful onboarding, and drive long-term value. The role involves leading technical deployments, serving as the main point of contact, and partnering with sales during renewals. Candidates need 3+ years in customer-facing SaaS roles with strong cloud infrastructure and cybersecurity expertise. This is an opportunity to work on cutting-edge cloud security technology in a remote environment.

Job Complexity

Easy Hard

AI Insight The role requires a blend of technical expertise in cloud infrastructure and cybersecurity, plus strong customer management and strategic skills, making it challenging to find candidates with all these competencies.

Salary Analysis

AI Insight The job listing does not provide a specific salary range. Based on US market data for a Technical Account Manager in cloud security, the median salary is estimated at $140,000. The typical market range for this role is $110,000 to $180,000, depending on experience and location.

Key Skills

Technical Account Management Cloud Security AWS Azure GCP DevOps Customer Success SaaS Cybersecurity Solution Architecture

Cover Letter Sample

I am writing to express my strong interest in the Technical Account Manager position at Upwind. With over 4 years of experience in customer-facing roles within the SaaS and cybersecurity sectors, I have a proven track record of driving customer success and adoption of complex cloud security solutions. My background includes leading technical deployments on AWS and GCP, and building strategic relationships that align technical capabilities with business goals.

I am particularly drawn to Upwind's innovative use of runtime context for risk prioritization, which aligns with my passion for cutting-edge security technologies. In my previous role, I successfully managed a portfolio of enterprise clients, achieving a 95% retention rate and increasing feature adoption by 30% through proactive engagement and roadmap discussions.

I am confident that my technical expertise in cloud infrastructure and cybersecurity, combined with my strong communication and problem-solving skills, will allow me to excel in this role and contribute to Upwind's growth. I look forward to the opportunity to discuss how I can help your customers realize the full value of the Upwind platform.

Possible Interview Questions

Can you describe your experience with cloud security platforms and how you have helped customers adopt and derive value from them?

In my previous role at a cloud security company, I managed a portfolio of 20 enterprise customers. I led onboarding sessions, conducted quarterly business reviews, and identified key use cases for each customer. For example, one customer was struggling with misconfigurations in their AWS environment. I worked with them to implement automated compliance checks and provided training on best practices, resulting in a 40% reduction in security incidents within three months.

How do you handle a situation where a customer is not adopting a key feature that you believe would significantly benefit them?

I would first understand their hesitation by asking targeted questions about their current workflows and pain points. Then, I would demonstrate the feature in a way that directly addresses their specific challenges, using data from their environment if possible. I would also share success stories from similar customers. If needed, I would offer a pilot program or additional training to reduce the learning curve.

Describe a time when you had to manage a difficult customer relationship. What steps did you take to resolve the issues?

One customer was unhappy with the deployment timeline and felt their concerns were not being heard. I scheduled a dedicated call to listen to all their issues without interruption. I then created a detailed action plan with clear milestones and assigned a dedicated support engineer for their account. I also set up weekly check-ins to track progress. Within a month, the customer's satisfaction improved, and they eventually became a reference account.

How do you stay current with the latest developments in cloud security and DevOps?

I regularly follow industry blogs like AWS Security Blog and The New Stack, and I am an active member of several cloud security communities on LinkedIn and Reddit. I also attend webinars and conferences such as AWS re:Invent and RSA Conference. Additionally, I hold certifications like AWS Certified Security – Specialty and have completed courses on Kubernetes security.

Explain a complex technical concept related to cloud infrastructure to a non-technical stakeholder. How would you approach this?

For example, if explaining 'runtime context' to a C-level executive, I would use an analogy: 'Think of runtime context like a security camera that not only records what happens but also understands the context of each activity. It can tell the difference between a employee entering the building during work hours and an intruder trying to break in at night.' I would then relate it to their business goals, such as reducing false positives and focusing on real threats.

Description

Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.

We’re looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You’ll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.

Responsibilities

Act as a strategic partner to the sales team post-sale, supporting account continuity while enabling sales to focus on new opportunities
Lead the technical deployment of the Upwind platform post-sale, ensuring smooth and successful onboarding and deployment of new capabilities
Serve as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experience
Build strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussions
Partner with sales during renewals and expansion to align technical planning with customer needs and drive value
Proactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
Understand and advocate for your customers needs cross functionally (i.e. Product Management and Technical Support)

Requirements

3+ years in customer-facing roles in SaaS, with experience in Technical Account Management, Solution Architecture, or similar roles
Strong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOps
Excellent communication, problem-solving, and relationship-building skills
Experience leading technical projects, managing cloud deployments, and driving feature adoption
Strategic mindset with the ability to align technical solutions to business goals
Relevant certifications in cloud or security (preferred)

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