Customer Service Representative (Danish & English)

Remote from: Portugal
Annual salary: Undisclosed
Salary information is not provided for this position. Check our Salary Directory to estimate the average compensation for similar roles.
Department: Customer Success
Employment type: Full Time,
Job posted: 24 May 2026
Apply before: 24 Jun 2026
Experience level: Entry-Level
Junior
Views / Applies: 59 / 7

About company

About Binance

To increase the freedom of money globally through blockchain technology and cryptocurrency.

Financial Services
2017

Actively Hiring

AI Summary

Binance seeks a Customer Service Representative fluent in Danish and English to support its global cryptocurrency exchange platform. The role involves handling live chat and tickets, resolving customer issues, and contributing to AI bot and workflow improvements. Candidates need 1+ year of customer service experience, IT proficiency, and basic AI understanding. The position offers remote work, competitive benefits, and career growth in a fast-paced blockchain environment.

Role DNA

Job Complexity

Easy Hard

AI Insight The role requires bilingual fluency (Danish & English), technical IT skills, and AI familiarity, but the core customer service tasks are standard. The cryptocurrency context adds moderate complexity.

Salary Analysis

AI Insight The salary is not specified in the job listing. For a customer service role with language requirements and cryptocurrency knowledge, the estimated market range is $30,000-$60,000 per year. The median of $45,000 is competitive for entry-level bilingual support roles.

Key Skills

Customer Service Danish English Cryptocurrency Blockchain Live Chat Technical Support AI Tools Problem Solving Remote Work

Cover Letter Sample

Dear Hiring Manager,

I am writing to express my interest in the Customer Service Representative position at Binance. With over two years of experience providing exceptional support in fast-paced environments and fluency in both Danish and English, I am confident in my ability to deliver top-quality service to your global user base.

My background includes handling high volumes of live chat and tickets, resolving complex issues, and contributing to process improvements. I also have a basic understanding of AI tools and am eager to apply this knowledge to enhance customer interactions.

I am particularly drawn to Binance's mission of advancing financial freedom through blockchain technology. I thrive in dynamic, results-driven settings and am comfortable working flexible hours, including nights and weekends.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with Binance's goals.

Sincerely,
[Your Name]

Possible Interview Questions

How would you handle a frustrated customer who is unable to access their account after a security update?

I would first empathize with the customer, apologize for the inconvenience, and assure them I will help resolve the issue. Then I would guide them through troubleshooting steps, such as clearing cache or resetting password, and if needed, escalate to the technical team while keeping the customer informed.

Describe a time you had to multitask between live chats and tickets. How did you prioritize?

In my previous role, I handled up to 5 chats simultaneously. I prioritized based on urgency and complexity, using quick acknowledgments to manage expectations. I also used canned responses for common issues to save time.

What is your understanding of blockchain and cryptocurrencies?

I understand that blockchain is a decentralized ledger technology that ensures transparency and security. Cryptocurrencies like Bitcoin are digital assets that use blockchain. I am familiar with basic concepts like wallets, exchanges, and transactions.

How would you use AI tools to improve customer service efficiency?

I would leverage AI chatbots to handle common queries, freeing up time for complex issues. I would also provide feedback to improve bot responses and test new workflows to ensure accuracy and relevance.

Why do you want to work at Binance specifically?

I admire Binance's innovation in the blockchain space and its commitment to financial inclusion. I want to contribute to a company that values user experience and offers growth opportunities in a cutting-edge industry.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance’s Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

Handle high volumes of live chat and support tickets across assigned language queues
Identify and evaluate customers’ needs to deliver satisfaction and timely resolution
Provide accurate, valid, and comprehensive information on platform features, products, and processes
Manage complaints, provide proper solutions and options within time limits, and follow up to secure resolution
Follow communication procedures, guidelines, and policies
Support feedback collection for workflow and product improvements, including AI bot performance, SOPs, and internal tools
Participate in the validation and testing of AI bots, automation workflows, tools, and SOPs as needed
Go the extra mile to engage customers and deliver a best-in-class experience
Perform other tasks as assigned by team leaders

Requirements

1+ years experience of proven customer facing experience or experience as a customer service representative
Strong IT proficiency and ability to handle moderately technical customer queries
Exceptional written communication skills and active listening ability
Ability to multi-task, prioritize, and manage time effectively
Basic understanding of AI concepts and familiarity with AI-powered tools or chatbots (required)
Hands-on experience with bot validation, testing, or SOP/tool quality review is a plus
Knowledge of the cryptocurrency/blockchain field is a strong advantage
Fluent in English and Danish
Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

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